Subject: Community help needed discussion. My Experience – Unacceptable Service and Unprofessional Conduct
Dear community please help me, this was part my complaint during chat for clarification.. can anyone help ?
I am writing to formally escalate my complaint regarding the appalling service and unprofessional conduct I have experienced during multiple interactions with eBay agents, most recently with agents The handling of my issue has been not only inefficient but also entirely unacceptable, and I demand immediate resolution.
1. Unfulfilled Promises and False Information
During my conversation , I was repeatedly assured that my complaint was a high priority and that I would receive timely updates, as well as feedback on a resolution we worked on together. I was told not to worry and that the matter would be resolved. It is now clear that these assurances were not only false but misleading. explicitly stated that I would be notified and that my complaint would be escalated, yet after nearly 60 days of waiting, I have received no communication or response. This breach of trust is not only unprofessional but deeply frustrating.
Furthermore, when I raised my concerns with subsequent agents,, I was given conflicting and incorrect information. Confirmed that my complaint had been logged, but then misled me by stating that eBay does not follow up on complaints unless they relate to Managed Payments. This is a direct contradiction to what told me, which further demonstrates a lack of clarity and consistency in eBay’s processes.
2. Inadequate Customer Care for Vulnerable Individuals
As a carer for a chronically unwell individual, I am under immense personal stress. The hours I have spent dealing with eBay’s customer service – waiting for over 5 hours across multiple interactions with little to no resolution – is an unacceptable burden. This situation has not only wasted my time but has added to my personal stress and anxiety, which is something I cannot afford. The lack of urgency or consideration for my circumstances is appalling.
3. Unprofessional and Disrespectful Behavior
The failure of eBay agents to handle this matter professionally is evident in their dismissive attitude and disregard for the commitments made to me. I was forced to repeat my situation multiple times, and I was transferred between agents with no real progress. The prolonged wait times and lack of resolution are further compounded by the fact that eBay has failed to honor the promises made by your representatives. This is not just poor service – it is a fundamental failure of eBay’s duty to its customers.
4. eBay's Liability
eBay’s failure to act on this matter and provide accurate, consistent, and timely responses is a clear violation of basic customer service standards. The misinformation I was given, coupled with the unacceptable delays, has caused significant inconvenience, stress, and frustration. Furthermore, eBay’s failure to resolve my issue in a reasonable timeframe demonstrates a lack of accountability on your part, and this is not only disappointing but deeply unprofessional.
5. What I Expect Moving Forward
I demand an immediate, comprehensive response that addresses the following:
- A full review and acknowledgment of the promises made by Akash, including the failure to notify me of updates as promised.
- A clear and formal resolution to my complaint, including specific actions that will be taken to prevent such egregious failures in the future.
I expect a response to this email within 48 hours. If I do not receive an adequate resolution, I will have no choice but to escalate this matter further to consumer protection authorities and explore legal options for the distress and inconvenience caused.
I trust that eBay will take immediate action to rectify this situation and restore some level of trust. However, based on the poor service and lack of accountability I’ve experienced thus far, I am deeply concerned that this will continue to go unresolved.
Sincerely, rhys
Rthomas
