@ncee1405
Call me cynical but I personally believe that the change to the way in which feedback was displayed - made some time ago, though I can't remember precisely when - was a deliberate move by eBay made in order to suppress the display of negative feedback and, by doing so, give a better impression of a seller's performance to a potential buyer.
Before the new feedback layout was introduced a buyer only needed to click on 'feedback' to see a seller's feedback. The new system displays a pop-up showing 'most relevant' feedback (though 'most relevant' feedback is almost invariably positive); to see the previous (classic) view one needs to page down to the bottom of the pop-up, click on 'See all Feedback', then click on 'Switch back to classic view', Page Down and sort by 'Most recent'.
Four steps where one used to suffice. Most buyers probably aren't even aware that path even exists, let alone make use of it. The result is that buyers are almost always shown positive feedback and are misled into thinking a seller has an unblemished record.
eBay, of course, will justify the change to feedback display as an 'enhancement to the system' and point out the buyers are covered by the MBG in the event that the item isn't as described/doesn't arrive etc. That, though, does not detract from the fact that buyers are only able to judge a seller's true performance if they actually know how to view a seller's unmanipulated feedback.
