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@vinylscot wrote:
This question is asked every week, but never answered.
Could you PLEASE clarify whether packages which Royal Mail designates as “Large Letters” are, or are not required to be sent using Simple Delivery.
Please don’t just direct me to the online guidance because 1) it’s incredibly vague, and 2) it keeps changing.
We all know about the 100g limit, and the £10 limit, but the “Letter” / “Large Letter” confusion is still going on, after weeks of speculation.
As you (eBay, not you personally) have missed your latest deadline for all private sellers to be forced to use SD, we don’t have real-life examples to rely on. Different users are experiencing different outcomes.
Please clear this up. It really should not be difficult to do so, If eBay hasn’t yet decided what’s going to happen, at least let us know.
Thank you.
Hi vinylscot, thanks for your question.
Yes, if Simple Delivery kicks in, and Royal Mail designates it as "Large Letter", then you would need to send it using Simple Delivery. Otherwise, you'd need to send it in the old way.
The reason why you're seeing different scenarios is because items, locations, services may vary from time to time depending on the transaction.
Thank you,
Marco
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@andreparr14 wrote:
I’ve sent several small parcels using Simple Delivery and have noticed that as soon as the label is printed the item is marked as dispatched! This is very deceptive, misleading for the buyer and potentially resulting in problems for the seller. I’ve had to message the buyers saying that the item isn’t yet dispatched, but that eBay have introduced a problematic change. I then have to message again to let them know when I have actually posted the item. Can you inform management and development that this needs to change. Only the seller should be able to mark items off as dispatched.
Hi @andreparr14
Obviously we don't want any of the processes to be misleading but I can understand how it could be an issue for you. It's possible that this was just a result of the integration of SD into the site. I'll pass your feedback over to the team that deal with it to see of it's something that could possibly be changed as part of a future update.
Thanks,
Dave
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@caerleon1959 wrote:
I had a buyer yesterday who could not pay for the item as he is in Jersey Channel Islands. I do not have Jersey CI excluded from my locations. I only use Royal Mail so it is not a courier issue. I have cancelled and relisted the item (after first advising him I would do this so he could try again). Is this due to the Simple Delivery process or some other issue? Royal Mail charge the same for Jersey as the rest of UK. Please advise how best to proceed with future transactions from CI?
Hi caerleon1959, thanks for your question.
It'd be hard to know exactly without reviewing, but if you only have Royal Mail enabled as the carrier, and they definitely ship there, I don't think this would be related to Simple Delivery, but maybe something else. If you confirm the item number, I can take a look for you when I have a chance.
Thank you,
Marco
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@vinylscot wrote:
Thank you marco@ebay
Although the reason I'm seeing different scenarios is because you keep changing the wording on the info pages.
Thanks for your reply, vinylscot. I see where you're coming from, so I will take note of this and pass it on to the relevant team.
Thank you,
Marco
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