Weekly Chat with the eBay Community Team- 28.01.26 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[dave@ebay]

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@nutrafituk wrote:

Hi Dave,

Thank you for your reply. I understand that individual agents may not have visibility of reports or policy details. However, as a compliant business seller, I’m still unclear on the broader issue of consistent enforcement regarding private sellers offering food items and supplements.

I continue to see multiple listings from private sellers that appear to clearly breach eBay’s Food and Prescription Drugs, Supplements, and OTC Drugs policies. These listings have been reported repeatedly, yet no action seems to be taken.

This raises serious questions:

• Why are some sellers seemingly exempt from rules that business sellers must strictly follow?

• Are there undocumented exceptions to these policies?

• Or is this a case of inconsistent enforcement?

eBay provides an appeal feature for sellers to challenge decisions, which suggests there should be consistency and transparency in enforcement. If reports against policy-violating listings go unresolved, it undermines both compliance and fairness for legitimate sellers who follow the rules.

I would greatly appreciate it if this could be escalated to the relevant policy or compliance team for clarification. Specifically, I would like insight into whether:

1. Reports for these types of listings are being reviewed systematically.

2. Private sellers are truly permitted to sell items restricted to business sellers.

3. There is guidance available for business sellers regarding enforcement consistency.

Understanding this would help me continue to operate fully within eBay rules while competing fairly.

Thank you for your time and assistance.

Thanks again.

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Hi @nutrafituk 

We sent an updated at the end of each weekly chat and call out anything like the above to the relevant teams. I can't however guarantee that we will receive sharable information from this report. 

I understand what you are asking but we are not a customer support channel, but we have specialists on the Customer Support teams who will be able to help you with the above. If they are unable to answer your concerns directly, they will be in a better position to escalate to the relevant person to review. 

Thanks,

Dave

[marco@ebay]

Hi @notimpressedatall, thanks for your query.

I can see where you are coming from, and I understand your concern. However, it is important to remember that for you to be an eBay user, you have to be at least 18 years. Because listings on eBay involve entering into a contract, we require all our members to be aged 18 years or older. You can see the policy in full here.

As dave@ebay mentioned above, Unfortunately, we can't see any of the reports so I can comment on any action that was or wasn't taken. As we aren't part of the policy team and wouldn't be up to date on all the policies and so wouldn't be in a position to answer the above questions.

You can speak to the Customer Support teams through the usual channels, they will have agents who may be able to review reports and will have more information on the different policies.

Thanks,

Marco