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@mteconlineshop wrote:
Hi
We have been having a issue for nearly all of July where we can not archive paid & dispatched orders. Have reported severly times but all i get in rely is that it has been noted and it will be fixed. Causing real hassle at present with trying to ensure all order are done correctly
Can you help
This was a known issue for a while but it should have been resolved last Friday.
If you're still unable to archive can you PM me some example order numbers and Ill have Tech investigate why its still happening.
Thanks,
Dave
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@pg_kicks wrote:
Hi,
Hope you are all well.
I know this question gets asked a lot but I have followed the answers and nothing happens.
When will eBay or somebody from eBay step up to the plate and ban sellers selling fake items and businesses using private accounts. I was told around 8 weeks ago to report them, I had already reported them the previous month so thats now 3 months since the first reports that I can remember and the sellers are still selling fake goods (shoes that retail for £750 for £250 so obviously fake and marked as customised to bypass authentication Guarantee Scheme). I have even had customer service staff from the AGS report them and nothing happens.
I have spoken to a community staff member, offered to send a list of all the accounts who are clearly trading illegally but I was told one to one support could not be offered, its not one to one support, its eBay acting within the law and closing accounts which trade illegally.
My question is do I really need to go down the case of complaining to trading standards for eBay to make sure their site is acting within the law as 3 months seems more than enough time for you to act upon reports. Please do not brush this off and tell me reports are acted upon in a timely manner as if you believe over 3 months is acceptable then eBay have an even bigger issue. I would like somebody to take control of the clear breaches in ebay policy.
If you could please tell me what I need to do as the reporting function is not fit for purpose.
Hi pg_kicks, thanks for your question.
It is within eBay's best interest that all sellers are in compliance, this means we constantly check accounts to make sure that private seller trade as private sellers, and that business sellers trade as business sellers. If we happen to find an account that is not in compliance, we would take actions accordingly.
Thank you,
Marco
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@rainbowtrax wrote:
Is there a planned timeframe to introduce ebay's new International Shipping Program in the UK? Will the terms be the same as the US are getting, ie no international fee, final value fees on domestic postage only and all returns dealt with by ebay?
Hi rainbowtrax, thanks for your question.
We wouldn't have an exact date at the moment for this, and since it hasn't been introduced, we wouldn't be able to confirm the terms and conditions. However, as soon as this is introduced a policy will be in place, so sellers can see how it works and what the terms and conditions are.
Thank you,
Marco
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Its certainly not been resolved, its getting worse all the time, more and more orders are reappearing and refusing to go even if archived. It now takes longer to mark an item as dispatched and upload tracking than it does to physically pack and post it.
3 to post? open it up and that jumps to 13 (actually its only 2)
@rainbowtrax wrote:
On last week's chat the following answer was given regarding illegal traders: "We perform reviews to make sure that no business sellers are trading as private sellers, so we are constantly reviewing this to make sure all sellers are in compliance. If you see a business trading as a private seller, feel free to report it to us, and we will be happy to review."
There are thousands of illegal traders who have been active for years with no action ever taken regardless of the amount of reports made. I'm talking about account with thousands of listings with the seller openly stating that they are in business, not those that are in any way questionable. So exactly what reporting route will actually get an account reviewed? Reporting using the Report Listing Button on individual listings doesn't get an account reviewed. Reporting using the Report Seller link here: https://www.ebay.co.uk/help/action?topicId=4850 doesn't get an account reviewed, even when extensive proof and details are submitted. For example, a business trading for well over a decade over multiple private accounts, all publicly linked by the seller on their Facebook business page, with around 1000 listings on each account, advertising their business status on all listings and in their multiple About sections on ebay. So do we need to report these directly to the ebay community staff or is there a dedicated email address (given the huge scale of the problem, I'm thinking there must be) for dealing with such blatant illegal trading as basic online reporting options don't work?
Hi @rainbowtrax
The policy team will review all reports that are sent through the link you shared. We don't work in the policy team and can only forward any reports you sent through us. For the most part we don't have the bandwidth to take all your reports so it is best to continue reporting directly through the site.
It may not look like the are actioning these reports but all reports are taken seriously and the appropriate action will always be taken.
Thanks,
Dave
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@petals-and-paws wrote:
Good afternoon!
I wanted to ask if eBays rules have changed surrounding duplicate listings. I see so many sellers who have the same item listed 2, 3, 4 times (sometimes more!) just with slightly different photos and 5p or so difference in the price, but they never seem to get removed. Likewise, some sellers have a variation listing and then each of those variations also listed individually, which I thought was also against eBay policy? Recently I've also seen combined variation listings, where all variation listings are also combined into one huge listing, even though they are quite different items.
I genuinely wondered if something has changed without me realising - I follow policy but when sellers are using duplicate listings to saturate certain categories / searches seemingly without any consequence (I have reported) I'm unsure how I can compete with this. Also, it must be frustrating for buyers to be searching for an item and clicking on the same items again and again, it doesn't make for a happy buying experience- it's just so messy (especially combined with the listings which offer a 99p 'gift bag' to draw false attention).
Thank you.
Hi petals-and-paws, thanks for your question.
No, our duplicate listings policy haven't changed so far.
If you see listings/items that are against this policy, please feel free to report them, so they can be reviewed. Here is the link to report listings/items in case you need it.
Thank you,
Marco
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@hatsford wrote:
Its certainly not been resolved, its getting worse all the time, more and more orders are reappearing and refusing to go even if archived. It now takes longer to mark an item as dispatched and upload tracking than it does to physically pack and post it.
3 to post? open it up and that jumps to 13 (actually its only 2)
Thanks for your reply, hatsford.
If you PM me a couple of examples, I can report this to our IT team, so they can investigate that for you.
Thank you,
Marco
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@cobwebcottage wrote:
Hi,
I am having issues leaving feedback this week. It says, we ran in to a problem, and when I do it a second time, it says, you have already left feedback for this item.
Also, for a long time now, I get duplicate e mails informing me an item has been received at Litchfield and again when it has been delivered.
The issue with feedback is a known issue on our side and tech are currently looking into a fix. Ill add you to the bug report.
I'm not aware of issues with the emails but Ill reach out the shipping team after the chat to see if its something they have come across.
Thanks,
Dave
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@mteconlineshop wrote:
Hi Dave
Thanks for the reply, Order number 27-10243-82729 11-10251-78745 are just 2 at the top of the list
Thanks @mteconlineshop
Leave this with me and I'll get the guys to look into it after the chat.
Thanks,
Dave
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