Weekly Chat with the eBay Community Team- 24.07.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of anita@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[marco@ebay]

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@lincolnshiremarine wrote:

Hi

Its the same as before when I reported it.

Best wishes

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Lovely, thanks for confirming lincolnshiremarine.

I will reach out to them to see if this can be resolved as soon as possible. I will update you on the original post as soon as I get an update on it.

Thank you,

Marco

[anita@ebay]

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@moonspender wrote:

Hi Anita

are you saying that if i believe my item is excluded from GPSR but is in the collections section and i put no information in the GPSR section you will still allow me to sell it?

I know its excluded so im not after legal advice but like many people we need to know that ebay will still let us sell it.

Once sold , it will comply and have the correct CN codes.

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Thanks for your reply, @moonspender.

As long as it complies with the GPSR regulation and / or is excluded from the GPSR, you will be able to list the item.

Thank you,

Anita

[marco@ebay]

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@pinknikkibird wrote:

Hi, that kind of makes sense! It's all very convoluted with the different messages you get!

So my account is showing that I owe £39.99.  With the £9.71 refund and the 30p transaction fee removed, I still owe £29.98 which I now assume is for 2 x insertion fees? Why do I have to pay twice if I'm only relisting because someone decided they couldn't/wouldn't go through with their commitment to buy? 

Thanks

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Thanks for your reply, pinknikkibird. 

With cars, the insertion fee is not refundable, I'm afraid. Every time you list a car, the insertion fee will be charged. If you wish to see the policy in full, you can click here.

Thank you,

Marco

[anita@ebay]

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@technthread wrote:

Cash on collection only isn't possible is it? I thought the seller has to give the additional option for the buyer to pay through eBay?

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Hi @technthread , thanks for your question.

I just wanted to update my response and confirm, that for items offering a local collection, it is not possible to set up a listing for cash on collection only. The seller would need to offer buyers at least one of the approved electronic payment methods. And in cases where buyers paid online, they would be able to open the eBay money back guarantee case.

Apologies for any confusion.

Thank you,

Anita

[anita@ebay]

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anita@ebay wrote:

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@bojangled wrote:

Hi Anita 

No via Performance > Sales >  then selecting custom dates.

Jo

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Perfect, thanks for confirming, @bojangled .

Does it only happen when you are selecting custom dates or when choosing preset date range as well, such as (31 days, Today, This month etc.)?

Thank you,

Anita

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@bojangled , I've just responded to your message, since we ran out of time here.

Thank you,

Anita

[marco@ebay]

Hi johannadee,

I've just got an update on this, and I've been confirmed that the blocked buyers managed to place the bid/order right before they were added to the blocked list, which is why they were able to place the order. They double checked your account to make sure there is nothing wrong with it, and they didn't find anything either. So, this shouldn't happen to you again going forward.

Thank you,

Marco