Weekly Chat with the eBay Community Team- 24.01.24 @2pm

[community-team@ebay]

Hi everyone,

Our eBay Community Team is made up of marco@ebay, @dave@ebay  and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support. 

How the chat works:

• The chat will open at 2pm and will remain open for new questions until 3pm each Wednesday.
• We will answer the questions chronologically and will reply after 3pm if needed.
• To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply.
• We will reply quoting your question.

• This chat is designed to provide quick replies from eBay employees on subjects we can assist you with publicly. 

Rules:

• One question per reply. If you have multiple questions, please do multiple replies.
• Follow the community guidelines, which can be found here. 
• Your reply must contain a question. Please do not reply to another members question with an answer. Replies with no questions may be removed to help with the reading of this thread.
• This thread will close in one hour, so please open a discussion thread and @mention our team if your question is in-depth, ongoing, or more of a general complaint. This way, we can reply to you in a way that is most beneficial to all.

If you missed the weekly chat time, please ask your question in the community boards and tag us, or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[marco@ebay]

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@lincolnshiremarine wrote:

marco@ebay 

I have reported all of those issues too, now I know I am being ignored.

It is very clear to me, that nothing is being done.

What do I need to do to be heard, your advice would be greatly appreciated.

Best wishes

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Thanks for your reply, lincolnshiremarine.

Every time you report/flag something, we look into it as soon as possible. You don't need to do anything else but to let us know your query through any of our channels, and we will assist you.

Thank you,

Marco

[dave@ebay]

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@exponential_developments wrote:

It's simply the "Status bar" tick box is now grey with a tick already in it that i can't untick, so i'm stuck with permanently seeing the "Status bar" and obviously i don't wish to.

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Hi @exponential_developments 

I understand, its the status bar on the overview page. Im not sure why its grayed out like that. Let me take it offline and I'll find out why its doing that.

Thanks,

Dave

[marco@ebay]

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@russellmattin wrote:

ADDING TRACKING TO MULTI ITEM SALES

I have quite a few multi listing items and can often sell 5, 10 or 20 items in one sale from THE SAME LISTING. If I then have to add tracking details I have to enter the identical tracking details 5  10  or 20 times for it to show on my orders page. I was told by CS that I only need to enter details in the top item and it will automatically populate the rest but this is not the case. There should be a box to tick (on the Add tracking details screen) if you want the same details entered against every item (which is always the case for me)

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Hi russellmattin,

I've just been confirmed that this is not possible, so for the moment you would need to add it individually. However, I will pass as a suggestion for this to be included as a feature in future updates to see if this is something we could add going forward.

Thank you,

Marco