Weekly Chat with the eBay Community Team- 20.11.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[dave@ebay]

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@howmuchtobid wrote:

Dave,

With regards to this, will these sellers be liable for the final value fees they have avoided paying for months?  as it is a real kick in the teeth to think these sellers have gained hundreds / thousands of pounds from acting in a way that violates Ebay policy and breaks UK law.

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Hi @howmuchtobid 

Unfortunately, this isn't something I can answer. The policy team have a system in place for dealing with these accounts and they will action them on a case by case basis.

Thanks,

Dave

[kat@ebay]

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@*kittylou* wrote:

Hi, 

Has something changed in the way offers are accepted? I am having problems with buyers accepting multiple offers no longer being able to request combined postage and / or having to pay for each offer separately as it needs paid immediately (?) with me then having to go through each transaction and then refund each one on overpaid p&p. Previously buyers could click accept and then move away from the pay screen, I would get notifications and could then send an invoice with combined p&p. 

I am truly thinking of giving up. I tried moving to "free postage" which we all know isn't free for anyone but this year's sales have been dire so I have reverted back to adding p&p and being clearer about my charges (and giving better value to those who do buy multiple items). I am now being reminded what a pain it is and can't believe that after selling on here for nearly 10 years that a buyer still can't easily request combined postage on all platforms. 

Thanks, Katharine 

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Hi @*kittylou*

There was a change made to offers which which is when a buyer or seller-initiated offer is accepted, the quantity on the listing will not immediately adjust. Instead the buyer will see messaging that they need to complete checkout to get the item. This change was implemented to help reduce the number of unpaid item cases.

Thank you,

Kat

[kat@ebay]

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@a45heaven wrote:

 1:1 selling clinic 

where in the world are these based?

Just wondering if they are refocused CS from Asia?

Have they practical selling experience. As the agents who dealt with Power Sellers here in the past.

Are they comparable with the UK based Power Seller 1 to 1's you abolished years ago. Kat said you hadnt been updated as to the location several weeks ago - maybe you have by now?

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Hi @a45heaven ,

I can confirm that the 1-1 clinics will be based in the Irish office and they will be experienced agents.

Thank you,

Kat

[dave@ebay]

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@moldosgifts wrote:

Thank you for that update 

BUT if they are a business they should have all listing removed until they can offer evidence they are not a business or register correctly , that would be all the evidence we need.

The crux is it takes far too long for action to become evident to us.

We do monitor these members f we can find them and 90% of the time 2 weeks later they are still trading.

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Hi @moldosgifts 

I cant give direct examples, obviously I can't speak about any action taken on another account. In some cases for example, we could put payments freeze on account while they are given time to take any action we take. This could be over any period of time so it wouldn't be something that is visible to non-account holders. 

Thanks,

Dave

[dave@ebay]

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@howmuchtobid wrote:

Also one thing I would add that isn't often mentioned, it isn't just the sales these businesses on private accounts make, it's also the number of listings they have.

The net result is the website is swamped with stuff that doesn't sell and it becomes difficult to find stuff a buyer may actually want. The 300 free listings a month for private sellers is crazy. 10 - 20 is more than enough, if they want more they should pay for it.

Ebay isn't a charity so I don't really understand what is happening as many of the things Ebay are currently doing must be costing the company lots of income.

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Hi @howmuchtobid 

Limits for private accounts is a pain point we are aware of, and we have been sending this feeding this back to the limits teams to review. 

I'm not aware of any plans to change the limits at the moment but we will let you know if this changes. 

Thanks,

Dave

[kat@ebay]

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@returns_andexdisplay wrote:

In regards to ebay taking action against private sellers, we don't need to be told what action has been taken against a private account running a business. We will be able to see with the information available publicly with business information displayed, buyer remorse returns accepted and the likely hood they have to raise their prices to reflect paying ebay fees. 

Is there any plans from ebay to offer businesses who try to offer the service ebay advise to buyers, try to do the right things and pay full FVFs a better business package to be more competitive to your competition? 

As currently it is way over priced compared to what is offered by others who offer more listings

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Hi @returns_andexdisplay ,

We don't have any information at the moment on future plans for offers to business sellers. The last announcement of details was here on the business seller update. I'll share your point of the FVF's as feedback. If there is any future change regarding offers for business sellers we will share it on the community.

Thank you,

Kat

[dave@ebay]

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@returns_andexdisplay wrote:

At no point in any past data have I dispatched via a courier and delivered on the same day. 

Even if I dispatched a parcel to my next door neighbour and a courier collected it, they would still not deliver it the same day. 

So why is ebay showing this to buyers? 

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Hi @returns_andexdisplay 

At peak trading times it can take longer for buyers to receive their items. At quieter times of the year parcels can arrive sooner. Rather than using the same flat calculation throughout the year, we adjust delivery estimates dynamically to provide buyers with a more realistic range of dates. It’s possible you’ll see ranges of estimated delivery dates that overlap with dates that are still within your dispatch time, particularly if you’ve set your dispatch time to give you more time to process parcels. 

Thanks,

Dave

[kat@ebay]

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@custom-giftsuk wrote:

Is there any update on missing data/listings from the Product Research section of eBay. I have contacted eBay CS and messaged Kat on these weekly chats now for six weeks with zero results apart from "IT are fixing it". So can you tell me if eBay are “fixing” this or if I’m just being left out to dry with missing listings & data because if its not working for me, its not working for everyone.

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Hi @custom-giftsuk ,

There is no current update on it at the moment. We don't get timescales on resolutions but we continue to link in with tech on it.

Thank you,

Kat

[kat@ebay]

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@lincolnshiremarine wrote:

Good afternoon

Can you explain why my feedback counter figure keeps going down despite buyers leaving feedback? 

Has eBay decided to mess this up as well?

Best wishes

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Hi @lincolnshiremarine ,

As its a rolling 12 months it may be that as new feedback is being added older feedback is dropping off.

Thank you,

Kat

[kat@ebay]

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@custom-giftsuk wrote:

Can you tell me when I report listings for breaking eBay rules and I go through the automated report – I get a “this item has not broken any rules” which shows that the “automated response” is extremely limited in its factfinding (ie none), but when I contact eBay CS in regards listings which have broken rules, the eBay CS always understand and have been quite proactive in responding and saying that “Yes these listings clearly break eBay rules and that they will report them for removal”. However both courses of action get exactly ZERO response and the items I have been reporting for months still are on eBay, still breaking eBay rules. So my question is – as a member of the eBay Community Team how would you go about getting someone to action these listings which so clearly break eBay rules that eBay Customer Support wont even say what the item is?

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Hi @custom-giftsuk ,

I understand the frustration with the reports. While we don't action reports here we are sharing the experiences yourself and other users are having reporting those types of accounts or listings. It may be the case that the auto system is not detecting a breach of policy unlike the customer support agent. Those examples are shared with the development team to help make future improvements to the system.

Thank you,

Kat

[kat@ebay]

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@moonspender wrote:

Ebay have advised that if an item is excluded from GPSR you just need to add the date of the item in specifics .. i assume this is still correct as ive spent 2 days updating my listings ?

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Hi @moonspender ,

Let me check up on that. I'll follow up offline and come back to you.

Thank you,

Kat