Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
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Our eBay Community Team is made up of anita@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
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Many thanks,
Your eBay Community Team
@mainstream_parts wrote:
Goof afternoon,
Hope you are all well. I will get straight to the problem I am having, any help would be much appreciated.
So I want to provide free next day shipping on my products. I have my same day dispatch set to 8Pm everyday including saturdays. I have made a postage policy that has free next day shipping, which I have selected from the drop down menu as Evri Next Day (1 Working day).
My problem is that my two listings that I used this postage policy to test it still shows free 3 day shipping. It has been over a week with this policy in place. Why is the listing not showing as free next day shipping?
I'm not aware of any issues with this but I'm, happy to look into it for you.
PM me the item number and I'll see if there's anything that causing it to show like that.
Thanks,
Dave
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@acurro-tech wrote:
I hope this message finds you well. I am writing to express my disappointment with the support I have received from your team. Despite my efforts, I am currently feeling quite helpless. In March, we were contacted by eBay regarding the onboarding of e-cigarette sellers to your platform. Our company, which has been in business for 18 years, manufactures e-liquids and sells them through our website. We applied to sell on eBay, but our application was declined due to the standard of our account. Unfortunately, we were not provided with any requirements at that time. After receiving the necessary requirements from the eBay team, we made sure to fulfill all the mentioned criteria. However, a few days ago, our application was declined once again, without any explanation. This process has taken four months, and we are still unclear about the reasons for the rejection. We would greatly appreciate any assistance in understanding why our application has been declined, and how we can get approval.
Hi @acurro-tech
I'm chasing this up for you. The person who I need to speak to about it is away until the middle of next week. I'll follow up with you as soon as Ive spoken to them.
Thanks,
Dave
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@catmancatfish wrote:
Hi,
Can you please confirm that it is against eBay policy for a private seller to add on his items that for a better deal check out his instagram name. If a business seller posted this I am sure it would be a problem. The same seller previously also used images of other sellers feedback and prices to show he was cheaper. These items were not taken down by eBay but have since ended. I have not added the seller name here but can let you know.
Regards
Hi catmancatfish, thanks for your message.
Yes, that would be against our policies, if you get to see these items again, please feel free to report it, and if they are not removed after reporting them, please feel free to send the item numbers, and we will look into it as soon as we can.
Thank you,
Marco
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@mainstream_parts wrote:
Hi Dave,
I just tried sending you a PM as requested but apparently I have reached a limit, no clue how especially I haven't messaged anyone yet. Could you please drop me a PM that I can reply to.
Thank you
There's actually a tech issue for that, were working with Khoros to get it resolved. Hopefully it wont take much longer to get resolved.
I sent you a PM.
Thanks,
Dave
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@catmancatfish wrote:
At least one is actively on now - also very questionable someone with over 100 sales of new items in the same category is not a business.
Thanks for your reply, catmancatfish.
If you confirm the item number here, I'll take a look right after the chat. If you see any sellers that could be breaking our policies, please feel free to report them as well and the report will be reviewed and actioned accordingly.
Thankk you,
Marco
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@mainstream_parts wrote:
Thanks for the Pm however I still couldn't reply so here see below.
eBay item number 364579880289
eBay item number 364575498950
Thank you
No problem, I'll have a look at them now.
Thanks,
Dave
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@catmancatfish wrote:
Hi Marco,
I sent a private message - reported the account twice and they are still doing the same thing.
regards
Terry
Thanks for your reply, catmancatfish.
We don't do 1 to 1 support over here, so if you could confirm the item number here, I would appreciate it. Happy to flag the seller for you anyway, but if it's been reported already, I cannot guarantee that the outcome will change.
Thank you,
Marco
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