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For the last month or so, I have been receiving the new format best offer emails. A lot of the emails are missing the picture showing a blank box instead as shown in the images below.
It appears to be a problem with the picture URL which is in the format of -
and can be fixed by adding a dot before the jpg at the end like this -
Please can you inform the technical team about this as it is pretty irritating not having the image shown in the emails!
@eshopforce01 wrote:
Hello,
I recently participated in a 1 on 1 session at the Ascot Roadshow. During the session, I posed a question and was informed that I would receive a follow-up email with the answer. However, I have yet to receive any communication regarding this matter.
Could you kindly provide an update?
Thank you for your assistance.
Best regards,
Hi eshopforce01, thanks for your question.
Since we didn't attend to the event in question, we wouldn't handle this information nor we wouldn't provide updates on them. However, I will pass this to the team that attended the event to let them know about this, so they can follow this up with you.
Thank you,
Marco
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@contessa35 wrote:
Thanks Marco, it's interesting to hear that the sellers have other options to use as the reason for cancellation, including one that fits my situation better than the one they chose, but also a relief that it won't affect my account anyway!
Thanks for the link. I won't report the seller, as it seemed to be a genuine error on their part (that they couldn't find the item). They were perfectly pleasant about it and didn't delay in proactively refunding me everything I'd spent (the same applies to the other seller in the earlier situation). So no lasting harm done to me aside from a temporary disappointment in not getting the item I'd thought I'd bought.
Thanks for your reply, contessa35.
Yes, that's no problem, reporting is absolutely optional, but yes, you can see the different cancellation reasons here if you wish.
Have a good one,
Marco
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@vintagewatchpart wrote:
Yes drilling down on item specific works but why if I am searching for one brand is every other brand appearing, this did not used to occur.
Example above, searching for a specific watch model, what do I do here?
I presented multiple issues to you previously which you were unable to replicate so I am getting different results to you.
I am failing to find items on Ebay then using Google instead only for it to throw Ebay listings at me that are not being shown in search.
There are hoards of users all over the place talking about drop in sales and in conjunction with this the search function is failing in multiple ways, probably not a coincidence.
If I ran Ebay and users were showing issues with search results that I couldn't replicate I would be very concerned as sales on my website would obviously be affected if there was this random bug floating around affecting users being able to find things they were looking for.
This what I see when I match your search term:
I cant replicate the issue and in the past when I asked Tech to review they were getting similar results as I did.
I understand you are seeing different results but this can be for a number of reasons for example where you are the seller are based or any seller preferences they have set up.
I have checked the open issues to see if there is any technical issues that might cause you to see different results but there are none.
Thanks
Dave
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@mysterious_cities_of_mold wrote:
For the last month or so, I have been receiving the new format best offer emails. A lot of the emails are missing the picture showing a blank box instead as shown in the images below.
It appears to be a problem with the picture URL which is in the format of -
and can be fixed by adding a dot before the jpg at the end like this -
Please can you inform the technical team about this as it is pretty irritating not having the image shown in the emails!
Hi , thanks for this.
Very helpful the way this was shared, I will flag it now with the tech team, so they can review this.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@mysterious_cities_of_mold wrote:
For the last month or so, I have been receiving the new format best offer emails. A lot of the emails are missing the picture showing a blank box instead as shown in the images below.
It appears to be a problem with the picture URL which is in the format of -
and can be fixed by adding a dot before the jpg at the end like this -
Please can you inform the technical team about this as it is pretty irritating not having the image shown in the emails!
Hi , thanks for this.
Very helpful the way this was shared, I will flag it now with the tech team, so they can review this.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@2ndlifetreasuresuk wrote:
Hi Dave & Marco
Do you know if there is anymore info about the Listing Quality Report?
I have been trying to access it and it has been missing from my performance tab for quite a while now.
I have seen sellers talking about it on YouTube, but when I called customer services yesterday they had no idea what I was talking about. I was told that it was probably a feature that had been removed.
Any information you have would be a massive help as I used to use this report a lot.
Thanks in advance for your help.
There was an issue with the LQR and it was removed from the Hub. At the moment I dont have an update as to when it will be be fully available to sellers again, its still open with the technical team.
I'll raise it at the next tech meeting to see if I can get an update.
Thanks,
Dave
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@eshopforce01 wrote:
Hello,
In the video games category, would it be possible to add a category for bundle?
Thank you
I know there used to be an option to select a bundle in the specifics but it look like it may have been removed.
I'll pass this request back to the site team to see if it can be rolled out for the games category. It might be something they can add to future updates.
Thanks,
Dave
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