💬 Weekly Chat with the eBay Community Team- 14.09.22 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay , dave@ebay  and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. Please refrain from opening discussions here, any posts without questions may be removed.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[dave@ebay]

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@firstgardencity wrote:

Why would a customer be given my private email address by eBay on the phone when she phoned re:non-delivery of an item.  Surely she should have been told to use eBay messaging as this is probably a contravention of the Data Protection Act?

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Hi @firstgardencity 

Thanks for reaching out on this one. 

Customer support shouldn't give out any personal information to buyers. Is the the email address different to the the one shown on your business seller information?

Thanks.,

Dave.

[objectbook]

Its really quite essential and urgent that buyers are shown the correct dates for their postage choices  and handling times -  otherwise for me as a seller as well as ebay as a whole becomes a place that delivers late and this is really ruinining the trust relationship we've all worked so hard to build up. I am certain I have lost return customers due to this

I'm sorry to be grumpy but I have been very patient waiting for a fix, and appreciate its not your fault but the fact that this hasn't been seen as urgent or essential is really quite worrying. 

Please do feed this back accurate dates Its one of the basic things the platform should be able to provide especially when metrics are so tight on on time delivery. 

[kat@ebay]

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@petals-and-paws wrote:

Please can someone explain what is happening with estimated delivery dates?

Items which are due to be dispatched tomorrow are showing estimate delivery of tomorrow - Friday; it's impossible for an item to be delivered the same day it's posted and there's a high chance it won't be delivered the following day either, considering the current Royal Mail strikes.

Additionally, if a buyer sees an estimated delivery date of tomorrow, they understandably expect the item to  be posted today and I've had buyers message me with this exact query. I've even had estimated delivery times of 2 days before the item is due to be dispatched!

I know eBay have a new system for calculating delivery dates but to give buyers estimated delivery dates which are impossible to meet is incredibly misleading, clearly there's something not working somewhere.

Hopefully this can get resolved, thanks in advance for your help.

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Hi @petals-and-paws ,

We have had alot of feedback on this for the estimated delivery dates, even already on this chat today.  While we have no confirmation at the moment for this calculation to be changed we are pushing these forward with the shipping team to review.  I'll also include the example you have given today.

Thank you,

Kat

[kat@ebay]

Hi @2015-enste ,

This is strange if the codes have been received on your phone before.  It would be best to have your account checked over including the registration part of the phone number itself.  We are unable to check into the account on the community side.  

Please go to the contact us option here.

Thank you,

Kat