Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@wellingnorth wrote:
marco@ebay wrote:
Thanks for your question, wellingnorth.
Since the label is internally generated, you wouldn't be able to see what exactly was used other than the details shown on your label/invoice for the label.
And yes, we will definitely pass on your feedback on this, that's no problem.
Thank you,
Marco
To be clear on the order page before you print the label it does show you the size you are supposed to pack to, ie Large Letter, Small Parcel under 2kg, etc.
But it does not show you whether this was your own choice or ebay's recommendation. This is critical information because in the latter case you can pack to any size without surcharge, in the former you may be surcharged if it's too big.
Could I ask also are you actually surcharging people yet or is there a grace period in place?
Thanks for your reply, wellingnorth.
As advised before, the details on it that you would get is what it is displayed on the label and invoice, but that's it. Regarding your question, like it says on the help pages If you don’t use the recommended parcel size, and your item ends up exceeding the maximum size and weight of the label, you may be responsible for covering the additional costs of sending your item. I haven't came across an account with this charges, but it is something that it could happen, so any transactions that potentially exceeds the maximum allowed, will be charged accordingly.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@wellingnorth wrote:
This is somwehat related to moldosgifts's post above
Last week I asked about what procedures were in place to inform US buyers about the potential charges and you helpfully posted this link after the chat finished.
https://pages.ebay.com/tariffs/
Later on I stumbled across this link as well
https://community.ebay.co.uk/t5/Announcements/Navigating-New-US-Tariffs-Support-and-Solutions-for-UK...
Where it says
"To reach US customers, you’ll need to Include the “Country/Region of Manufacture” (country of origin) in your listing aspects"
This seems to imply that items will not be visible to US buyers if they do not have a
'Country/Region of Manufacture' item specific set, do you know if that is definitely the case?
If so is there a straightforward way to check current listings to see whether it is set or not?
Hi wellingnorth, thanks for your question.
That is correct, if this is not implied, your items may not be visible. If you want to check this, you'd need to do it the usual way, as there is not a specific option to do that at the moment. However, you can update your listings in bulk to add this, as that would be easier than doing one by one.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@guymafo wrote:
It’s not really odd, it’s been reported on several threads that this message appears when trying to communicate with the buyer.
For example
https://community.ebay.co.uk/t5/Member-To-Member-Support/eBay-do-all-communicating-with-buyer-with-S...
I’ve had it myself.
With eBay pushing ai on the messages too are we going to lose all personal contact with users?
GM
Thanks for your question, guymafo.
No, members still are will still be able to message each other.
Thank you,
Marco
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Featured Posts
