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Many thanks,
Your eBay Community Team
@jjambadger27 wrote:
There's an odd glitch when listing items that use the Global Shipping Programme to send to the US - if I look at the item I've listed on eBay.com, it states that I may not ship to the US. In order for the GSP amount to be displayed, I have to click on "revise" on Ebay UK and then save it again. When is this going to be sorted?
Hi jjambadger27, thanks for your question.
Yes, we are aware of this issue, and it has also been escalated to our technical team. They replicated the issue, and it is of my understanding that this will be fixed. However, to set up the right expectation, we are not sure how long this would take at this stage, while it might be fixed soon enough, it could take a bit longer than usual.
Thank you,
Marco
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@cobwebcottage wrote:
Hello All,
A lot of sellers have been reporting an issue finding the blue withdraw button to access their funds when using a laptop.
The way around this is to reduce the size of the page by 20% although surely we shouldn't have to do this every time. Wouldn't it be simpler to reduce the size of the box to save on all of the frustration and calls to CS who don't seem to know the answer anyway?
Hopefully, an easy fix.
I was just speaking with the team about that. It seems to be an issue with the resolution on different laptops and to be honest, I dont know what changed to cause it to happen.
Thanks for the work around, I'll definitely pass it over to the CS teams so they are aware of it.
Thanks,
Dave
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@lincolnshiremarine wrote:
Good afternoon eBay Community Team,
I would like some clarification regarding the new protection policy announced on 2nd October 2025 in relation to Item Not Received (INR) cases.
As I understand it, if a postage label is purchased through eBay and a buyer raises an INR case, eBay has stated that if the item is subsequently delivered after a refund has been issued to the buyer, eBay will refund the seller and remove any related negative feedback.
My question concerns timing: how long does eBay expect sellers to wait before refunding the buyer once an INR case has been opened?
The reason I ask is that the estimated delivery dates provided by eBay to buyers are often not realistic or in real-time.
This can encourage buyers to raise INR cases prematurely, and in many instances, the parcel arrives within a day or two after the case is opened.
For example:
If a buyer raises an INR case on 12th November because eBay’s system advised delivery by 11th November, should sellers issue a refund immediately, or are we allowed a few days’ grace to allow for late delivery before acting?
There appears to be no clear guidance on this point in the current policy, so I would appreciate clarification on the expected process and timeframes.
I want to be sure I am fully compliant with the policy and that I do not risk losing seller protection due to small print or timing technicalities, as in refunding too quickly based solely on eBay’s automated delivery estimates.
For your information, Pack link always advises waiting 14 days before refunding buyers, obviously, that is too long for our buyers to wait, and we never wait that long before addressing an issue with the buyer.
Best wishes
If you ship on time using a tracked shipping service purchased through eBay labels, you will be covered up to 30 days after an INR case is closed. The INR case will still run on the usual timeframes, and you will need to refund the buyer before the case is escalated.
Thanks,
Dave
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@paulblueandwhite wrote:
Good afternoon,
Any news regarding postage for bladed items with Simple Delivery. Still not possible after asking this for weeks now. Any up-date ?
Would be safer to add this on bladed items : letter openers and other sharp items. Bladed items can be sold as described in T&C on eBay as long as seller is advertising such items with age verified postage ( must be visible on the listing ) and posting them with age verified postage, but at the moment this is not possible.
I still dont have any updates on this. I will as I promised reach out to you as soon as I have something that I can share.
Thanks,
Dave
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@custom-giftsuk wrote:
Can I ask a question. If a buyer opens an item not received case for an item, but tracking shows the item is delivered, or tracking shows as delivered before 4 days are up (which is the period where we can get ebay to automatically close the case), can we contact ebay customer support to close the case or do we need to wait the allocated 4 days for the automatic closure of the case?
Hi custom-giftsuk, thanks for your question.
You can only contact us to get the case closed for you after 3 business days of the case being filed, we are unable to step in/take actions before the make it right period. Otherwise, you can wait for the case to be closed automatically.
Thank you,
Marco
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@technthread wrote:
I have created a flat postage rule in postage preferences to automatically adjust the postage cost for additional items added to basket.
Because I have different business policies for postage (to account for different parcel sizes), although I have applied the same combined postage rule to each one the automatic postage discount won’t apply to items in basket that use a different business policy.
Sorry if this is a stupid question but is there any way to merge them so the flat postage rule kicks in for buyers across the board?
Hi @technthread
Good question!!
Im not 100% on the answer. I'll reach out to one of the shipping team and find out.
Leave it with me for a bit and I'll get back to you ASAP.
Thanks,
Dave
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