Weekly Chat with the eBay Community Team- 10.07.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of anita@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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@mteconlineshop wrote:

Hi

Bit short on time at present but the attached picturs  shows attactive listings and availbe to view in the shop

Meant to show last week but missed the cut off

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@mteconlineshop , thanks for your reply. 

When I try to replicate this, I do get a different number of items in your store than in your screenshot, so I'm afraid I would need some item number examples to be able to review this. If you don't have any examples on hand, can you please create a thread on this and tag me, and I will look into this for you.

Thank you,

Anita

[enz129]

For a few weeks now, the Active Listings section isn't operating normally. None of the links at the top work (Sell Similar / Actions - they are all greyed out). No editing can be done either as it doesn't allow you to tick the box next to the item.  And you can't toggle between newly listed, ending soonest etc.

I know there is another separate Active Listings option but i'm finding this really annoying as I like to look at everything such as active, sold, unsold etc on one page. I tried to find how to report this to ebay but I just cannot find a way through!

[anita@ebay]

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@enz129 wrote:

For a few weeks now, the Active Listings section isn't operating normally. None of the links at the top work (Sell Similar / Actions - they are all greyed out). No editing can be done either as it doesn't allow you to tick the box next to the item.  And you can't toggle between newly listed, ending soonest etc.

I know there is another separate Active Listings option but i'm finding this really annoying as I like to look at everything such as active, sold, unsold etc on one page. I tried to find how to report this to ebay but I just cannot find a way through!

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Hi @enz129 , thanks for your post.

If you select the item (tick the box) you wish to action first, then the 'Sell similar', 'Actions' and 'Sell it faster' features will become active.

Hope this helps.

Thank you,

Anita

[dave@ebay]

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@acurro-tech wrote:

I applied to sell vapes and e-cigarettes about three months ago. Before applying, I asked eBay customer service about the requirements, and they told me my account was good, and I could apply. However, at that time, my account was below standard. Due to the misguidance of the eBay customer service team, the eBay new category team declined my application. After that, I asked eBay support again, and they gave me a list of requirements. I fulfilled all the requirements, including age verification, but my application has still been pending for the past few weeks. It has been more then three months now, and I am still not sure if my application will be approved or if they will reject it again.

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Hi @acurro-tech 

I spoke to one of the New Cats team. You will get an email with an update from them in the next 24 hours. 

Thanks,

Dave

[marco@ebay]

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@lincolnshiremarine wrote:

Good afternoon

I have not looked at other shops, it happens on mine.

When I use this to see if I already have a product listed it comes up there are say 2 or 1 but the advert does not come up.  As already said I have to then go on ebays general search bar to see my product along with all other sellers too.  This has been happening for a few weeks now.  

Best wishes

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Hi lincolnshiremarine, 

I've just received an update on your case, and I've been confirmed this is resolved for you now. They've just tested this as well, and they say that it is working ok at the moment. Just to double check, I've just tried myself, and it seems to be working perfect now (I used to get the same results as you before, but it seems to be showing all results ok now). Please see a screenshot attached for reference.

If you have any questions or you need anything else, please feel free to create a thread and tag me on it, and I will be happy to assist you further.

Thank you,

Marco