Weekly Chat with the eBay Community Team- 02.10.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[kat@ebay]

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@technthread wrote:

Hi @returns_andexdisplay ,

We were able to see a good increase in buyers to the site when it was launched in the German market so introducing this to the UK should yield the same.  I'll share your feedback regarding unlimited listings

Thank you,

Kat

This sounds good but how many of those accounts were ex business accounts who just did a phoenix on private accounts. It is too tempting to switch to private accounts now due to the gulf in fees. 

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Hi @technthread ,

It will be part of the process to have these accounts reviewed.

Thank you,

Kat

[marco@ebay]

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@charleysshop wrote:

As a business seller of three years trading on here, I am very disappointed with what seems to be a disrespectful attitude to myself and other businesses, who are all crying out for help, mainly for more sales and less fees in the face of adversity and another booming platform taking sales. 
I would like to ask....

With all of the hardship in the UK, we are working 24/7 to make a valid business run, can eBay please send us a morale boost to encourage us all to keep our business account with you please? Before it's too late for many of us to shut up shop. 

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Hi charleysshop, thanks for your input.

I see what you are coming from. However, we've introduced the benefits we've mentioned already (enhanced seller protections, free 1:1 support with seller clinics). If this changes and we decided to take further actions, we will let you know.

Thank you,

Marco

[kat@ebay]

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@moonspender wrote:

You can tell them many of us are going to vinted pro ... i tried to set up an account early but couldnt get on it was so busy ! Ebay does not care about business sellers ... take that from one who's been with you 20+ years ... so sad .... loyalty is worthless

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Hi @moonspender ,

I will share this as feedback.

Thank you,

Kat

[dave@ebay]

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@pg_kicks wrote:

Thanks, this is by no means a direct attack on you but that release to the sec clearly states many teams have worked on the free listings for months yet yourself and the person I spoke to who I think we can agree is not entry level at eBay both said that auto relisted listings would count from the 300 as I quote from conversation so might not be word for word but 'it would be stupid if it wasnt' yet eBay have taken that stupid idea and now allow private accounts to have 3600 listings a year with no selling fee's these 3600 can be variation listings so easily have 36000 items. If we (your customers) ever ask about how to alert eBay we get a copy and paste stock answer of please report, yet the reporting system is not fit for purpose otherwise accounts selling food (against eBay policy as a private account) that has sold over 15k items would have been closed as its been reported hundreds of times. 

We are all business owners, yet we get replies like we are in nursery asking us to complete the same task thats been completed hundreds of times before with zero change. Like I say this is by no means an attack on you as I believe we have a decent enough rapport but the constant negative moves from eBay are sadly becoming more often and the failure to mention such a high profile thing like free listings for all at the Open Event just showed how little eBay care about businesses as long as we pay.

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Hi @pg_kicks 

I never feel attacked when reading these posts, you raise some good points and we are always looking for honest feedback. It helps shape future updates. 

The reporting system has come up several times and I can assure you it is something that we are looking in to. The site team are working in the background to make improvements on how these reports are routed.

I understand it can sometimes feel we are not actioning the feedback from you guys but there's a lot of processes that need to be followed before any changes go live to site. Even though it seems to be repeating the same procedures with no results, they are going tot he correct teams and being are actioned. 

Thanks,

Dave