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@pg_kicks wrote:
Thanks for the reply dave@ebay
Do you know when you expect a reply, just we have been waiting for some sort of reason behind this for a while and the only communication we are getting is we have asked the team, now you say they read the thread, so basically they have been reading the thread and staying silent and we only know of this possible beta test because of another customer of eBay.
As you will know customer service have even told other customers to make a new account, the lack of information is a very big worry on this situation and the communication between ebay and its customers is not what I'd expect of a multinational company who thank us for our loyalty at any given chance. Add in the comminication between ebay employees is even more of a worry as it seems they are telling customers issues before telling staff who asked previously.
Hi @pg_kicks
The guys are usually very quick in coming back to me but they are based in the US so there has been a delay in hearing back, its usually within 24hrs but hopefully wont be that long.
I cant speak for what may have happened on calls with the guys in CS but we shouldn't be telling anyone to close their account for this. I did see the a post where someone had said this and escalated the call to be reviewed.
Thanks,
Dave
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