Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of dave@ebay and marco@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@*gosforthgirl* wrote:
Hello,
Please could the cut off time of four days for payment be reviewed.
I generally have several sales that do not get paid and four days does seem to be overly generous.
I`d also appreciate if the music on Ebay could be renewed as the same tape has been in existence for over ten years.
" I`ll bring the sunshine and you`ll bring the wiiiinnneee!` Really!
Hi *gosforthgirl*, thanks for your question.
It normally takes 1-4 business days for the funds to hit your bank account, while it can take up to 4 business days, the funds typically hit your bank account in 1-2 business days. However, this cannot be reviewed as different bank accounts have different processing times, and that would be out of our control. Regarding the music, I will be happy to pass this on, so it can be taken into consideration.
Thank you,
Marco
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@pg_kicks wrote:
If a buyer purchased the Royal Mail label, is it purchased via eBays RM account like previously? Just if this is the case its eBay who needs to open the claim, unless eBay are willing to give address and account number as any refund is paid out automatically to the business account. I had this exact fight with eBay months ago and only when I spoke to a manager who knew the system did they admit the previous ebay staff were incorrect.
Hi pg_kicks, thanks for your question.
Buyers cannot purchase returns label through eBay, so this wouldn't be a case that we would find while dealing with a return. So, the buyer always has to go with the courier directly to escalate that directly with them. However, as advised above, it always depends on the circumstances given as not all returns are the exactly same. Hope this helps.
Thank you,
Marco
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@reliable-supplier wrote:
Hiya, Dave and Marco, thanks for all you do for the community.
whats the difference between a Private seller and a Business seller? If you make less than £500 in revenue, are you a business seller?
Iand can you please clarify if HMRC is been sent a report for every ebay seller, thanks team
You can find everything you need to know about selling as a business here.
If you reach out to a tax adviser or HMRC directly they will be able to clarify the limits for trading as a business and how they receive these reports, its not something we could advise you on.
Thanks,
Dave
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wrote:
There is an ongoing problem with the postage page which seem to continually want to turn the address around whilst telling us that the original was wrong:
Warning: the postage address City (Newbury) may be wrong. We think it should be Newbury, Kingsclere. Change it for me
Warning: the postage address City (Meppershall) may be wrong. We think it should be Shefford, Meppershall. Change it for m
Then it compounds the error by suggesting the item could be sent by letter post as it is the buyers choice.
Please could this be looked at as it is contunually forwarded to the ` back office` but nothing seems to happen.....
No Yes Up to £20.00 £0.85
The Shipping team have asked for some more information on this so they can look into it.
Can you DM me some examples of where it happened to you so they can figure out what might be causing the issue.
Thanks,
Dave
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