last date for opening a case of non receipt

[mandrake_pie]

I bought an item from the US on 16th JUNE....the estimated arrival is 23rd June to 2nd July....

am I right in thinking I can open a case for non receipt 30 days after the 2nd July....or is that not correct and its 30 days after payment?

can someone confirm

[mandrake_pie]

I also would like to know....IF i open a case how many days after opening it do you get to escalate it...I think it used to be 20 but things change all the time on here.

[thesmokingrunner]

You can open a case up to 30 calendar days after the later estimated delivery date (in your case 30 days after 2nd July).  Here's a link to the Help&Support page: https://www.ebay.co.uk/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042

If you open a case but the seller doesn't respond you can escalate three business days after the case is opened. Note that that's business days (Monday to Friday) and NOT calendar days.

[mandrake_pie]

thank you for that... does the case still stay open for 20 days if I don't escalate after 3 days?

[plpmr]

adding to the advice already given -

If you paid by PayPal they give you 180 days to open a not received case.

[thesmokingrunner]

The answer is on the page to which I provided a link, @mandrake_pie - under the heading "Ask eBay to step in and help". You really can't miss it, but to save you the bother of looking here's what it actually says:

Ask eBay to step in and help

If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request.