age verification

[martynjj]

Has anyone managed to get past the age verification issue at the moment.

I am trying to buy a canteen of cutlery. I need to verify my age with a credit card.

I go to the verification page and get an error and am told to contact customer support. I have contacted and had 54 different responses none of which have worked.

[ed_58611]

Attempting to register the details of a valid credit card to your eBay account can sometimes be problematical when attempting to do so via the app. The first step is to ensure that you have the latest version of the app installed. If this does not prove efficacious, switch to a PC or laptop. If you still encounter difficulties, check that the card IS definitely a credit not debit type, and that the details of the card EXACTLY match those held in your eBay account - e.g Marti on your card and Martyn on eBay will not work for age verification. 

In the following thread you will see screenshots of the process from a PC... it should be an easy process to upload a new card taking a mere minute or so

https://community.ebay.co.uk/t5/Payments/Age-verification/m-p/7947263#M19343

If you are still seeing an error message it would be best to call CS again at 8 AM to get an agent from the Dublin Centre (excellent service and highly recommended here in the Community) by clicking the following link - if it's anyone else just hang up with "Sorry, wrong number" and try again...

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

If you should still be unsuccessful after following the steps carefully and CS cannot help, it may be an unknown tech issue... please let us know how you get on. 

[fargvs]

Sorry,  only a ( monthly payment statement ) Credit Card entry to confirm your age is acceptable to eBay --- nothing else will do !! --- an everyday use Debit Card will not be accepted. 

[martynjj]

I have a credit card on Ebay. I have removed it, re added it, added a new card and still nothing. The last contact with customer service said there was a technical issue which would be resolved in 3 days That was Wednesday. Now Sunday. Myself and the seller are very frustrated.

[ed_58611]

Gosh, that does sound extremely frustrating!

Silly question perhaps, but when you attempt to pay it is that credit card you can see as an option and use at checkout, or has it not appeared as yet?

[kat@ebay]

Hi @martynjj ,

Thank you for your post.

There is an open ticket with our tech team for this, its being worked on to resolve as soon as possible. Once we have an update from tech on the fix we will update the threads.

Thank you,

Kat

[nomishtims]

Hi Kat,

I have just had a similar problem on 17/11/2025.  I could not accept an offer from a seller on a reciprocating saw. I got this message:

I tried to send the seller a counter-offer 1p less than his offer, but it would not send. I got this message:

So I figured that age verification was the problem.  I found a way to get around.it.  I pressed the buy-it-now button.  That launched the age verification process.  I entered my credit card details successfully.  But I did not complete the buy-it-now transaction.  I pressed the Review Offer button and then the Go to Checkout button.  It worked first time.

So I think the problem is that the Review Offer process does not launch the age verification window.  It just launches a dead-end warning message with no way to continue.

Hope this helps.

Simon

Spoiler

[martynjj]

Thank you

[kat@ebay]

Hi @nomishtims ,

Thank you for your reply and providing this detailed example.  It's really helpful. I will share this on the ticket that is currently ongoing with the tech team for this.

Once they provide any updates I will update the thread.

Thank you,

Kat

[davidninetynine]

You should be billing ebay £1200 per day as an IT consultant...

[killcliff]

Perfect! Many thanks 😊