Stolen Parcel From Door

Hi guys.

 

I ordered a new head unit for my car (£185) from a seller and they stupidly used Evri. 

The day it was meant to arrive I was going to be out so I went on the Evri app and told them to deliver to my next door neighbour.

 

That afternoon I get notified its been delivered to my out building (i dont have one). It shows a picture of the parcel next to my closed front door. Im 4 hours away from getting home and when I arrive the parcel is missing. I check with my neighbour just incase and nobody went to their house at all.

 

I filed a not received claim and asked ebay to step in today.

 

They have said speak to seller and courier. I have done both and had no reply and looks like im going to lose this money.

 

The only evidence they have it was delivered was this photo next to a closed door. It could of been stolen by anybody including the courier as its only 3ft from pavement.

 

Anybody else had this?

 

 

 

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Stolen Parcel From Door

Under the Consumer Rights Act 2015 the proof of delivery has to be open open door or in a persons hand not just dumped outside but sadly eBay just accept the delivery photo.  If no joy contact your payment provider

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Stolen Parcel From Door

Yes as I thought. Ebay won't listen and the seller is a fake UK seller (drop shipper). I've now gone to paypal and hopefully they will follow uk law. 

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