Sellers not sending returns label just an address.

[nigel_paul_wright7557]

I recently bought 3 power supplies.

One of them didnt work so I started a return.

The seller just sent a return address without a returns label.

I complained to ebay but they said I have to wait about 5 days before asking them to step in.

This loophole needs fixing and stop sellers just sending an address.

Its not my fault the item was faulty so I dont see why I should pay to send it back.

[fargvs]

You only have 30 days from estimated delivery date to open an official  'Item not as described' (faulty) case  --- Seller or eBay should supply a prepaid return label --- follow the instructions carefully and escalate to eBay on day 4 for their assistance >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[roger_roger_over_and_nowt]

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

[style_wise]

You are correct, you don't have to pay to send it back. In your situation what I do is message the Seller once within the Return Case to ask for the correct pre-paid label. Then if they haven't done it, you can escalate to eBay (usually on day 4).

I don't think this is a loophole. eBay knows some Sellers need time to sort a SAE returns label, especially in the case of overseas sales.