eBay

ear2fear · ‎20-01-2025

Hi, a family member got a notification on Saturday to say that an Ebay item had been delivered by Royal Mail. When they went down to the door, there was nothing there. They contacted the seller and they said that it’s up to the buyer to contact Royal Mail and ask where it was delivered to. Would Royal Mail know where it had been delivered to because presumably they think they delivered it to the right address? It was Royal Mail Second Class and there’s no delivery photo. If there had been a photo we might have recognised the door where it was delivered. We were hoping whoever’s got it might have put it through the door on Sunday but nothing’s shown up. The only scenarios I can think of are that the postman has delivered to the wrong address and either the person has decided to keep it or it’s an unoccupied property or the postman has scanned it and decided to keep it for himself. It hasn’t been stolen from the doorstep, the postman didn’t visit at all on Saturday. The person who’s parcel this is says they will wait till Tuesday and if it still hasn’t shown up they will contact the seller again and then open an Item Not Received case but I’m not sure that would work because it does say it’s delivered. What do you do when the seller isn’t really at fault but you still don’t have the item?

tressygirl · ‎20-01-2025

I would very much doubt the postman would steal this item, but left in view of others it can get stolen by passers by, we hear this all the time.

As it was a Royal Mail item, ask your postman when you see them where they left the item, they might have left it with a neighbour?

If the seller has tracking to show delivery then you will not receive any refund from eBay, it's not the seller's fault the item was stolen.

You could try your payment provider for help with a refund.

@ear2fear

ear2fear · ‎21-01-2025

I found out today what happened. The parcel was delivered at last…by the postman! So he obviously scanned all the parcels he should have delivered Saturday, took them home with him and then delivered them on Monday. He’s only been the postman here since last month and I wonder how much longer he’ll last. He caused a lot of aggro. We checked the neighbours doorsteps and even in the bins. I feel a bit disturbed to know that our postman is literally taking his work home with him…!

tressygirl · ‎21-01-2025

You could report him, but would need to be very, very sure of your facts before you did.

Accusing someone of this and proved wrong could land you in trouble.

@ear2fear

helle.kjaer · ‎30-01-2025

Quite recently I received an Ebay tracked notification from RM that they had attempted to deliver my parcel at '4am today and had left a card'. They had not, and there was no card left of course. I'm a light sleeper, but very much doubted any postie would be knocking on doors at that ridiculous hour, what on earth would be the point!

Just after 9am on the same day, our regular postman called with a different parcel, so I asked why was he supposedly calling here at 4am this morning. He replied he was 'at that hour in the land of nod' and it must be a scam, but I had already checked RM's website and it stated the same bogus information. The same day, I made a formal complaint to RM, and they initially insisted that a delivery had been attempted, but when challenged could not say who attempted it, supply details of the delivery van used, or why exactly at such a ridiculous hour. They then asked to close the case! I refused of course and after further investigation, they reluctantly admitted that they were in error. I presume the whole thing was in order to meet some mythical targets, but certainly did not inspire confidence in this privatised company.

The actual parcel arrived at 10:30am two days later!

jma2815 · ‎30-01-2025

Our postman occasionally misses a package and has to come back later with it, and it is sometimes the next day as we have late deliveries. I wouldn’t accuse your postman of taking scanned post home with him with the intention to steal or deliver at his leisure, that’s a very serious accusation. We used to have an evri driver who marked everything delivered on a Monday/Tuesday/Wednesday but only ever actually delivered on a Thursday and Friday because those were the only days she felt like working. She was sacked very quickly when a few people in our area complained and it came to light that she’d been effectively stealing 3 days wages every week.

sml192 · ‎30-01-2025

I'm pretty certain that Royal Mail postal workers have to return anything undelivered to the delivery office at the end of each day. They aren't allowed to take anything home. Other carriers operate differently.

It was probably just scanned as delivered by mistake.

deszm-45 · ‎22-03-2025

Exactly, the same situation I am in, got delivered from eBay and Royal mail , today being Saturday. Went to pick the item but didn't see anything.

twin--turbo · ‎23-03-2025

@tressygirl wrote:
I would very much doubt the postman would steal this item, but left in view of others it can get stolen by passers by, we hear this all the time.

As it was a Royal Mail item, ask your postman when you see them where they left the item, they might have left it with a neighbour?

If the seller has tracking to show delivery then you will not receive any refund from eBay, it's not the seller's fault the item was stolen.

You could try your payment provider for help with a refund.

@ear2fear

Err no.

The seller has a contact with the buyer for deliery Whatever the reason , if it's not deliveed the seller is at fault and needs to resolve it with their contacted deliery agent