Returned item after 30 days, ebay wont allow refund

[sophiesgotskillzz]

I brought a 900 pound oven online. It was faulty and the gas didn't work. We didn't have it fitted until after the 30 day money back guarantee. 

Seller agreed to accept return and arranged collection, oven collected and seller tried to refund.

Ebay are saying the refund bounced back because their system won't allow it because the item was returned after 30 days. 

Where on earth do I stand now? 

Seller is reqlly slow with replies and now says on holiday for 2 weeks but I need to buy a new oven. 

Ebay wont give me sellers contact details. 

Any help would be appreciated. Thankyou

[papso22]

Refunds are possible for 90 days from the purchase but your open case might be preventing that happening. 

Since ebay can't help you once the money back guarantee period has expired, you have nothing to lose by closing the case.

You need a solicitors letter to ebay before they will release the seller's details.

If the seller still won't refund, try your funding source for help, or speak to Citizens advice. 

[tressygirl]

eBay cannot help you as this refund now is outside their 30 day timeframe for refunds.  They also would not reveal any contact details about another member.

You are left with relying on this seller being honest and repaying you which they  will not be able to do via eBay but can do,  by cheque,  bank transfer or a PayPal Friends and Family payment.

Lets hope they do,  when back from holiday!

@sophiesgotskillzz 

[sophiesgotskillzz]

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Hey thanks so much for this. 

All I think I have open at the moment is an open return request. Should I close this? Would that help? 

Thankyou so much for helping me I've been really worried about it all and not sure what to do. 

Thanks again

Sophie 

[ed_58611]

Close the open return request.

If the seller is still unable to refund via eBay, then issue a chargeback via your payment provider.

Keep an eye on the time elapsed as you have only 4 months to accomplish this from the date you received the item.

[papso22]

Just to add, ebay allows cases to be opened after the 30 day period to allow the buyer and seller to communicate, however, the 'option to ask ebay to step in' will never materialise so they cannot help the buyer get a resolution. 

[magpiecorner1]

I wouldn't ever advise PayPal 'friends and family ' payment for an online purchase.  Very likely to get both buyer and seller removed from their PayPal accounts.  Always worth paying the fees.

[1902elder]

Tressygirls advice related to a refund which could not be done through Ebay, it was not an online purchase, and there is absolutely no danger of any action against either party. The advice was good, and there is no reason to pay fees.

[tressygirl]

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@magpiecorner1 wrote:

I wouldn't ever advise PayPal 'friends and family ' payment for an online purchase.  Very likely to get both buyer and seller removed from their PayPal accounts.  Always worth paying the fees.

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They are not paying a fee they are repaying a refund which bounced back because it was outside the 30 day refund window, surely no problem there.

Looks like a case was opened, because a seller does have a 90 day window to refund,  through eBay if they wish.

[magpiecorner1]

It is an online purchase.  How could It not be if It was an eBay transaction?  It is payment for goods or services.

You are advising the OP to use a PayPal service specifically for personal money transfers between - the name is in the tin - friends and family!  You are suggesting this so that the OP can breach the terms and conditions of PayPal specifically to avoid fees.

Not a great idea!

[magpiecorner1]

Of course there is a problem there.  They would be using a business service, PayPal, involving goods and services, using a transaction specifically for personal transactions between friends and family.  Businesses charge fees for the use of their services, and the suggestion to use 'Friends and Family's was done simply to avoid fees.