Return

[ja905778]

Hi I bought something off ebay that I want to return the item was not as described and also faulty I have started a returns procedure but on it I put faulty and not , " not as described " can I cancel the returns and then start a new one ?

[lucy_farmer]

As long as you picked the 'not as described' option, you should be fine; the automatic system won't care how you have described the problem.

There's 2 or 3 options to choose from when opening a case ;

1. not received.  (obviously not your case!)

2. not as described (choose this one....)

3. -but only in the case of private sellers- is 'damaged in post' .

[ja905778]

Hi thats great thanks but I'm not sure which option I chose can cancel
returns then start another ?

[lucy_farmer]

I wouldn't cancel and start again... I'm not sure that's allowed!

Was it a private or business seller?

 As long as you *didn't* choose 'not received' ( as that usually has tracking proof that you've got it) you should be fine...

[jckl1957]

@lucy_farmer has given you good advice.

Do not cancel the return - you won't be able to start another one.

You said the item is faulty and that is the reason you have chosen so just continue with your case.