Refused a refund

[horsfall4122]

I bought a new pair of trainers from a new ebayer (UK) unfortunately they don't fit and I requested a refund. 

Seller is refusing a refund and has closed the request. Their listing didn't say that they don't accept returns. They wouldn't tell me whether they are a private seller or a new business.

Do I have any right of refund or do I just chalk it up to experience?

[papso22]

If they could refuse a return for does not fit it must be a private account with no returns on the listing.

[horsfall4122]

They are only selling trainers, so looks like a shop. They've now added 'no returns' on their listings.

It looks as if it's a new business; they only have 18 sales.

[papso22]

Then it's a business trading illegally on a private ebay account.  Correctly registered businesses cannot have no returns.

You probably just need to chalk it up to experience. 

[horsfall4122]

Thank you for taking the time to reply.

How do I contact ebay for help?

[**peaseblossom**]

I don't think there's much ebay can do but I suppose it's worth asking.   You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid