Re. Charged incorrectly for VAT

[sml192]

@greeny_thing

This is in response to your thread titled 'Charged incorrectly for VAT' as I can't respond directly to that thread. Apologies for that.

https://community.ebay.co.uk/t5/Member-To-Member-Support/Charged-incorrectly-for-VAT/m-p/7795185#M27...

‎06-03-2025 11:53 PM

I have snipped a portion of the order details as the screen shot contains a lot of personal information.

What you have been told by the customer service representative is complete nonsense. 

The 25p VAT that you are seeing definitely relates to the new Buyer Protection Fee, as summised by @papso22.  If it related to the actual item price or the postage then it would be a larger amount.  There should be some mention of the Buyer Protection Fee on the order details together with a breakdown of the amount charged. 

It would appear that the actual price being charged by the seller is £19.76 (bit of an odd amount admittedly). 

£19.76 + BPF (4% + 72p) = £21.27

(Note eBay are actually currently charging 72p not 75p as stated on the Buyer Protection help page).

So that would make the total Buyer Protection Fee £1.51 which equates to £1.26 + 20% VAT (25p).

The VAT charge is, therefore, correct and there is nothing to reclaim.

You aren't the first person to query this and certainly won't be the last.  I think it's going to cause quite a bit of confusion. 

@*vyolla* 

[papso22]

Nice work!  It does seem that any mention of VAT causes confusion for buyers.

[zoomingmouse]

Seeing as the buyer paid a buyer fee, touting 20/7 customer support as part of it's service, I wonder if they are now due a refund of this fee as the advice given was incorrect & therefore worthless 🤔

[m25jet]

@zoomingmouse wrote:

Seeing as the buyer paid a buyer fee, touting 20/7 customer support as part of it's service, I wonder if they are now due a refund of this fee as the advice given was incorrect & therefore worthless 🤔

If eBay have sold people a service by misleading them, then they ought to pay back every last penny of the fees in question.  However, eBay are very quick to take money from people but are as tight as a duck's a*bleep*e when it comes to paying out money!