Order is not completed, missing items

[kaiser_jeneya]

Hi I received one item today but it’s not complete, missing items, not very happy

[jckl1957]

Open a return.

Choose the reason 'incomplete/missing items'.

[kaiser_jeneya]

Hi I ordered cooling vest but no cooling fan comes with it, it’s got two big holes for the fan but fan missing, on the package it’s says 9 kg but it’s less than 1 kg, not very happy


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[jckl1957]

So, use the Ebay Money Back Guarantee and open a return case.

[tressygirl]

jackyl1957 has explained you need to open a return,

So, if you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Just proceed this way:

You have received an item not as described,  go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@kaiser_jeneya 

[kaiser_jeneya]

Can you process the refund for meThanks

Sent from Yahoo Mail for iPhone

[tressygirl]

I think you were typing when I posted my answer please refer above this, as to how you need to open a return.

We are members like yourself,  so we have no access to your account.

@kaiser_jeneya 

[jckl1957]

This ia a members' forum - I am not 'Ebay' and I am not your seller.

Use the link below to start the return.

Do read the advice from   tressygirl

Open a return request

To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.

Start a return - opens in new window or tab