Not recieved item

[hi-56089]

I brought a item as a guest I don't seem to be able to report a missing item I have a order number but because I've got an account it won't let me get through all the options it keeps asking me to register now I'm confused and frustrated as this is a Christmas present 

[myriad*seller]

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/returning-item/returnin...

This link shows what you need to do to get a refund

[eburtonlab]

@hi-56089 

Be sure to sign out of your current eBay account before using the "order details" link in the email you received from eBay regarding the guest order.