Item does not fit as per listing

[lawrence60]

Item purchased doesn't fit as per listing. Agents instructed they would open a refund request, they didn't...then another agent said I would hear more about this last Monday. I didn't. How do I proceed? I cannot get past the chat bot now regarding this. Loyal Long term member with 100% feedback.

[**peaseblossom**]

If the item was not described correctly and it's still within 30 days of deilvery start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days. 

Do not use "Doesn't fit" as the reason if it's seller's fault.   That is classed as change of mind which sellers can refuse.