Is Evri killing Ebay?

[adamfrag]

There are plenty threads with people complaining about Evri, many have replys from happy customers saying  " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.

The measure of a company is how they deal with problems.

Try contacting customer services! They will email you quick smart.... but its just an automated reply, generic, sent to everyone that starts a chat on line .

Phone them...its no better.

They left my parcel outside in the street,(not the first time) its been stolen (also not the first time).

They have a tracking photo that proves non delivery, its in the street otside my closed door.

Yet ebay say the tracking shows delivered.

The sale of goods act 2015 means nothing to ebay.

For me, Evri is killing Ebay

[bpittman46]

when i made my order i gave ebay the delivery address evri chose to ignore this and sent my order to a parcel shop instead with out my authorisation which i think you will find is illegal so i contacted the cab on 08001448848 who has informed the trading standards so if you have any problems with evri just phone the cab and if enough people complain in the end trading standards will have to take some action so you have got to just persevere and keep on complaining and one day hopefully in the near future trading standards will wise up and start penalising the rogue parcel companies i know it is inconvenient but in the end trading standards will have to act

[3942rick2005]

In the news today   https://www.bbc.co.uk/news/articles/c206dkxy65yo

[highmoor1964]

I’ve not had a single good experience with EVRI.

Sure, the folk who drive the vans are good people,

but the EVRI central planning and computer systems are dire.

Tracking is ineffective. I never know which day , or time, deliveries will occur.

[adamfrag]

I must confess that my regular Evri delivery driver is quite good now.  
 I did have a problem a while back when he was on holiday, I don’t even recognise the door the delivery photo showed the parcel was left by. 
 I didn’t have to waste my time trying to chase anyone, this wasn’t an eBay purchase, I was dealing with Chinese customer support, full refund, instantly. 

[adamfrag]

Chinese customer support trumps eBay, that’s why I voted with my feet. 

[jjjpppwww]

And now EBAY is holding onto my money, this is not a joke,
I bought something on the 4th August, EVRI sent me an email on the 12th
Dear james,

Thank you for bearing with me whilst I had the depot conduct a search over the last 2 days. Unfortunately they have not been able to locate your parcel and as it has been 5 days I must advise you that it is potentially lost in our network.

We will of course continue to look for your parcel and as soon as it is located and on its way you will be notified. In the meantime however, if you haven't already, you might want to inform the shipper as they will be able to discuss the options available to you. They will also have access to see the delivery information for your parcel to help with their next steps.

We will also liaise with them directly regarding this undelivered item. Once again, I'm sorry for this delay and that we have not been able to locate your parcel.

Kind Regards,
Claire

Asked eBay for a refund, told I had to wait until Friday, after a 30-minute conversation, then on Friday got this email from eBay.

Your request is on hold
Stay tuned for an update
 
Hi James,

Thanks for your patience as you’re waiting for your item to arrive. Based on the tracking details provided by the seller, we've confirmed that it is on its way to you.

Here’s what you need to know

We’re allowing a little more time for the item to arrive. We’ll get back to you by 20 Aug 2025.

For now, sit tight. There’s nothing you need to do.

This item is covered by eBay Money Back Guarantee <>. You’ll get the item you ordered or your money back

THIS IS NOT JOKE

[tebow_81]

I will moan about Evri and it's way of handling deliverys and how it can
lose so many parcels that is given to them to deliver, the system that
company has is broy and just useless. As for eBay I will give them their
due, you are protected and will get your money back, it's frustrating and
it can be a long wait, but the eBay system works, don't be angry at them
it's the delivery company messing you about and the seller should be doing
alot more for you, the seller should be running around to find out who,
what, when and why... I don't work for either I'm just a frustrated as you
with the *bleep* we all have to put up with from Evri and the way it treats
the customers it's supposed to need and care about. ..

[jjjpppwww]

Hello,
EVRI say they have lost it, EBAY not giving me MY MONEY BACK YET, WHY

[tebow_81]

The only reason you have to wait is because if a date is given for delivery
it's set in stone on all parties including you. Then the seller has three
days to refund you in full if not eBay refund you then go after the seller.

[jjjpppwww]

it was the 10th then the 11th THE LAST WAS 13TH WEDNESDAY 13, NOW 1TH AND NOW TOLD I HAVE FIVE MORE DAYS WHICH WILL BE THE 20TH, SO MUCH FOR SET IN STONE, QUICKSAND MORE LIKE IT

[tebow_81]

You need to find the date it was actually due to you and it's tracking.
Also Evri will extend dates to cover their own back, which has a knock on
affect to you getting the money back. Just keep on at eBay and take Evri to
town, I'm sure alot more is going on with Evri and parcel's are just not
lost or broken I'm sure much more gets stolen but they Will not accept
that. Good luck

[jjjpppwww]

I have done all that, and yes they do keep changing the delivery date, and ebay told this week, that I will get my money back on Friday (today) they will watch and I WILL GET IT BACK FIRDAY
So they lie as well now,

[tebow_81]

Well your getting your money back. So that's good. All big companies lie.
Stop *bleep* with your caps on.

[bpittman46]

Hi complain to Ofcom and to the trading standards let them see how many people complain and keep on harrasing them then they will have to act

[bpittman46]

Hi complain to Ofcom and trading standards keep on harrassing them they will have to act

[alansalterationsstore]

Its not just Evri is it?

[tradereviewer]

Just an Evri vent ( another drop in a waterfall of evidence) so no response required.

I only order from companies that do not have Evri shown in the delivery, but it means nothing because sometimes sellers listing RoyalMail still send via Evri. In this case it was an international seller that handed over to Evri.

Evri opened the package containing 2 orders, removed one, sealed it shut, then delivered. So both orders show as delivered from tracking, but they weren't! Not the first time it's happened. Evri steal part of the parcel, yet according to their tracking it was delivered.

Perhaps if we all left "Good seller, but used Evri = ONE STAR" as feedback things might change. It's harsh, but realistically the only way companies will listen and act.

Currently trying to get a refund, but won't get my time back dealing with the issue.

End of rant, thanks for reading!

[tradereviewer]

Yes, I agree. I often avoid buying on eBay now also. I'm sure many of us are too, just to avoid Evri.

Evri are truly diabolical and I've had enough. Too many horror stories to count.

"Good seller, but uses Evri = ONE STAR" is the only feedback that will be listened to, unfortunately.

"Is Evri killing eBay?" Yes, and eBay seems OK with that, sadly.

[bpittman46]

Hi dhl is now in partnership with evri to deliver for ebay sellers the first order from ebay was supposed to be delivered by dhl and I am still waiting two weeks after it was supposed to be delivered so i checked if dhl was part of evri on google and it came up that evri and dhl have formed a partnership to deliver parcels for ebay or in my case not deliver so you can only expect worse service from both companies so be aware that deliveries are only going to deteriorate not get better and as claiming for loss of orders compensation you pay ebay an additional buyers protection fee but it is down to ebay if they find in your favour so as i find it ebay is past its sell by date so i will be giving them a wide berth so please check out google (is dhl part of evri ) for your self bpittman46

[sml192]

The proposed acquisition of DHL eCommerce UK by Evri has not been finalised yet and is currently being investigated by the Competition and Markets Authority.  DHL Express is not part of the proposed merger.