Apple watch

Bought an Apple Watch, asked before purchase if the Activasion lock had been removed told that it had been done , Description in big bold letters said next day delivery, Three days later I contacted seller who apologised and said they sent it out normal delivery, This was no good to me as I was going on holiday next day so asked if I could return the watch which they agreed so I put in a return request.They rejected the return . Iv now received the Watch but the Activation lock is still attached to the seller. I have obviously contacted the seller who has failed to answer at all. How do I resolve this issue as I cannot open a dispute normally as the return was rejected the first time around.How do you get in touch with someone on EBay. I tried customer service with an Email but just got told to contact the customer. Now I can’t even find the customer service Email address .The watch was quite expensive.Thanks in advance 

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Apple watch

If you google it there are ways to remove an activation lock.   Otherwise I'm not sure ebay will do anything to help but you can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

 

 

 

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Apple watch

fargvs
Experienced Mentor

Your initial Return request failed and was rejected because as the watch hadn't been received, you could not return it.

Now that it has arrived it may still be possible to open an 'Item not as described' case --- failing that, contacting CS callback is advised

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

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