there is no record of my order in purchase history.How is this rectified?

I cannot find last purchase in my purchase history. I cannot find an Ebay process to resolve problem. What can I do ?

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Answers (4)

Answers (4)

What is the date of your last purchase...?  If older than 60 days, use the dropdown arrow on your Purchase History page to bring up all older purchases. If not older than 60 days and you've opened a case or return request, the transaction will have moved to the very foot of the page - just scroll all the way down to see it. If it's definitely not there, you must have purchased as a guest, ie. you weren't logged into your account at the time, and will have to open a case in PayPal.

 

If you find it in your Purchase History and haven't yet opened a case or return request, note that Ebay can only help if you're within 30 days of the delivery estimate on the order. If that 30 days has passed, open a case in PayPal. If it hasn't yet passed, read Ebay's 30-day Money Back Guarantee (on every listing and in various other places across the site) to learn what to do. Or use the More Actions dropdown beside the transaction on your Purchase History page, or the Resolution Centre (link at foot of any page), or the Help pages (links at top and foot of any page).

 

@jdcdavid 

tobiasd4
Experienced Mentor

Did you buy as guest, if so you have to open paypal case.

If there was a problem with item i.e. case opened, then scroll to bottom of purchase history & it will show there.

Due to age factor and health I have some limitations. But amazing nothing cover or replacing it and if faulty things ie to collect etc.
One of the cooker I bought on 8th June for £17.95 item No. 320675997 on Saturday and requested delivery to my in laws in Sheffield S71GY