raise a return request for a second time

[ste1jones]

Hello I raised a return which was agreed by the seller, then I realised I needed to do this through the resolution centre as the item didnt match description and I needed a postage label so cancelled the return. Now I cant raise the return for a second time. 

How can I do that?

[m25jet]

When you asked to return the item did you do so by e-mailing the seller via eBay Messages, or did you open a case in the eBay Resolution Centre?  If you didn't open a case but just asked the seller via eBay Messages whether you could return the item then you should be able to open an Item Not As Described case, as it's the only exception that eBay make to the rule of "Once you've opened and closed one eBay case you cannot open another one" so you should be able to open an Item Not As Described case to enable the seller to issue you with a postage label.

If you're still having problems with opening a case so that you can get a postage label then contact eBay Customer Services and see if they can help you out.  If they can resolve the problem and ensure that you get a postage label then post the item back to the seller as soon as possible once you've printed the postage label out.

Should you be unable to open an eBay case for some reason so that you can return the item then open an Item Not As Described case via PayPal.  You have one hundred and eighty days during which to do this, although if you do end up returning the item via PayPal then you will have to pay for the return postage yourself, as PayPal don't make it compulsory for sellers to cover the cost of a returns postage label.  Despite the fact that you'll have to pay the return postage if you open a PayPal case you should be able to get your money back.  Just ensure that you use a fully tracked and signed for service, as that way the seller cannot pretend that he/she has not received the item back again.  Once PayPal see proof that the item has been returned, or that delivery has at least been attempted, you ought to get a refund of the money that you paid for the item.

[rusticrye]

You can't reopen a Return Request or case, or open another. You get one chance per transaction, for obvious reasons (by closing a return request or case, you're telling Ebay that your issue is no longer an issue).

Return Requests contain a list of reasons for you to choose from, so I'm not sure how you managed to choose the wrong one...? If you'd chosen the correct one, that would have triggered a tracked returns label at the seller's expense.

I don't understand either why you think that you should have used the Resolution Centre...?  It makes no difference which route you choose. NAD returns are always at the seller's expense.

If you'd left the request open, you could have returned at your expense, and hoped that the seller would refund your return costs independently of Ebay (which all decent sellers would have done, but there's always one so probably not something I would usually advise).

Your only option now is to open a Not As Described case in PayPal. But the return will be at your expense. You may be eligible for their 'returns on us' promotion, though, so opt into that before opening a case if you can.

@ste1jones