placed order for an item but never showed up , seller says I had not ordered

[3256ianh]

ordered item on ebay but never turned up although got email confirming order then next day another email saying being posted, contacted seller after a week and they said i had not ordered and checked on MY EBAY no sign of order but have been charged on bank account, emailed seller with order number from email but has failed to reply ...Ebay lines of contact seem to be designed to frustrate till you give up

[red_magpie]

Are you sure that you have checked your purchase history in "My eBay" thoroughly?

If you bought it through eBay, it will be there. There's no point in asking eBay for help on an item that wasn't bought here.

What are the emails you referred to? If it's a confirmation email from eBay, it will include an eBay item number.

How did you pay for it? If by PayPal, have you checked your transactions record in your PayPal account? If you paid by PayPal you can use PayPal's buyer protection policy to claim a refund, regardless of whether you bought it through eBay.

[3256ianh]

paid by debit card , sent the item number and order number to seller but no reply