how do you email ebay

[raypal-19]

how does one send an email to customer services if one does not get a responce from a seller that you want a refund from or how do you get a refund from ebay which might  be easier as the seller is not responding to my messages 

[rusticrye]

Ebay doesn't have email customer service. It's Live Chat or request-a-callback only.

But you don't contact Ebay (or the seller) when things go wrong. Ebay is a vast organisation, so can't possibly deal in person with the millions of easily-resolvable issues which arise every day. That's why they supply you with a host of on-site tools:

The Money Back Guarantee (links on every listing, in various other places across the site, and on your order confirmation).

The More Actions dropdown, beside the transation on your Purchase History page.

The Resolution Centre (link at foot of any page).

The Help pages with their integral search (links at top and foot of any page).

All of the above are far easier to find than these forums, so I don't know how you managed to miss them all...?  All you have to do is read, and follow the clear instructions.

If you find that you've run out of time for Ebay to help you (you have 30 days from the last delivery estimate on the order), open a case with PayPal or your card provider.

@raypal-19 

[m25jet]

You don't.  eBay don't provide an e-mail address for people to use to send them queries on.

If you want a refund from a seller open a case in the eBay Resolution Centre under the most appropriate heading for the reason as to why you are opening a case and await the seller's response.  The seller has three days during which to resolve the matter with you.  If after that time the seller has still not refunded your money, or supplied you with an eBay Returns Label so that you can post the item back to him or her first in order to receive a refund, then escalate the case to eBay.  If you do indeed end up having to do that then eBay will force a refund of the money that you paid for the item.

With regards to opening a case against a seller you have thirty days from the latest estimated date of delivery to open a case in the eBay Resolution Centre.  If, however, it has already been more than thirty days since the latest estimated date of delivery then you've left it too long and eBay won't want to know.  If that is indeed the case then log into your PayPal account and open a case against the seller there.

Should you need to go down the PayPal route to get a refund from the seller make sure that you escalate the case after two days but before the twenty day cut-off point.  If you leave it any longer than twenty days before you attempt to escalate the case then you will not be able to do so, as the case will have timed out on you.  PayPal allow buyers a maximum period of one hundred and eighty days to open a case in the eBay Resolution Centre so you should still have plenty of time to do so, even if you've run out of time to open an eBay case in relation to the matter.

Finally, with regards to opening cases, make sure that you open an eBay case to start with.  The reason for this is because if eBay decide the case in the seller's favour you can still use the PayPal case as a back-up option.  If, however, you were to open a PayPal case first of all then you would not be able to open an eBay case at a later date if the PayPal case went against you, as eBay refuse to look into cases in instances where the buyer has chosen to open a PayPal case first of all.  You also cannot have an eBay and a PayPal case open simultaneously in relation to the same transaction.

[john1297576]

You don't.

You don't get refunds by messaging sellers. Even if they want to it is not the way that sellers refund, all refunds have to be done through a Case, which is automated and if done correctly gives the seller back their selling fee.

If you want a refund, then there are proper methods of doing it and it does not involve contacting ebay. 

You use the Money Back Guarantee (on every item top right) and the Resolution Centre, at the bottom of the page.

Ebay provide the tools it is up to you to use them

[raypal-19]

thank you for your response i am new to this so what do you mean about
the brackets on every item top right does that mean i have to go to
the page where the item is displayed