hi. i was wondering if anyone knows how or way paypal may withhold a payment

[andreastockman0]

i recently placed an order on ebay consisting of proetin supplements and a number of second hand phones . my order was placed but shortly after i received an email saying i need to resubmit which i did . that happened a second time whcih i also had to resubmit . after that my bank took the amounts of my account balance and a few days later these payments cleared which clearly show in my account statement as spend yet ebay and paypal did not proceed to execute my order and ebay says i have left all the items in my basket. i do not know why paypal holding my funds and they do not show up anywhere. both my phone and email as well as my account have been veryfied via codes and i have not any any issues prior to that last order.

thanks

[fargvs]

Assuming that you are a buyer, have you looked at the case options offered by eBay and PayPal to resolve any purchase problems ? >

You are allowed 30 days from expected delivery date to open an eBay 'Not received' case ... follow the instructions  carefully, escalate to eBay after 8 complete days (so day 9) ... Continue case to completion and ignore any seller pleas or promises >
https://resolutioncentre.ebay.co.uk/
https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Only if out of time for eBay case ?,  open a suitable PayPal case and escalate within 2 to 20 days , follow instructions carefully and continue to completion ... Do not close for any reason and ignore any seller promises >

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

https://www.paypal.com/uk/smarthelp/home

[andreastockman0]

hi , thanks so much for your response .
the thing is ebay never processed my transaction as paypal prompted me to resubmit twice . so now my funds are gone to paypal but there is no ebay transaction anywhere as the items are still in basket .
should i still go ahead with your suggestion ?
thanks again appreciate it .

[fargvs]

Check out your eBay Purchase history and your PayPal account/payments status to see if you can sort out the conflicting information as to ? ... What Has or Has Not been paid for ? ... before you decide to open cases.

[andreastockman0]

ok thanks