eBay call back not working. How else can I talk to someone?

[jimbob_1978]

I have an open return. It`s for a bicycle which the seller has agreed to accept on a return as it`s not as described.

However the label provided is eBay`s automated drop off label for items upto 2kg. Normally I`d rectify this by calling eBay and getting them to give him an ultimatum, provide a label or I get a refund. There is no automated way for me to do this so I have to speak to someone.

Do I have any other option?

[john1297576]

Only Live Chat - Every one else is moving towards normality but not Ebay. Normal Service is as far away as ever.

[jimbob_1978]

How do I get into chat. I can`t find any option to do this either. If I follow the options it asks me what I have an issue with, if I select the item it tells me to use the label provided as a return has already been accepted.

[nightnursekitten]

try this

https://ocsnext.ebay.co.uk/ocs/cusr?query=42&levelHierarchy=2a1a6