confusing delivery info...

[buyfortys]

Hello all,

I've bought an item on 11th December from seller hihome. The seller claims to have UK stock. The seller contacted me on the 12th saying -

"We are very sorry to tell you Due to the messy system of the logistics provider, the wrong shipping order number was uploaded . Now we are very sorry for this, But you don’t worry, we have already shipped the package"

They provided a DPD tracking number and wrote that the parcel would possibly be a little late due to covid.

Today I have recieved a message on eBay that the parcel has been delivered to my adress by Yodel. Different tracking number to the one I was given in the sellers message. The parcel has not arrived, but according to both ebay and the yodel website, it passed through a depot in London (I live in Bristol, not London) and was then delivered (no mention of to what adress on the Yodel site, weirdly).

When I search the tracking number the seller gave me on DPD, it claims the package has been picked up by DPD Deutschland. 

If this was an honest mistake, I'm confused by -

a) why I'm being told my package has been delivered

b) why the supposed real package is in Germany, when the seller has "UK stock"

I have contacted the seller today. But was wondering if anyone has had a similar experiecne to this? Feels like I've been scammed.

[john1297576]

Sounds rather confusing with tracking numbers, but ebay would only be interested in the tracking loaded on ebay. If that says delivered they look no further.

However unless it shows as delivered to your address, you can open a Not received case with Paypal, they will look a lot more carefully if you point out that it does not show delivery to your addreess.

As said above the tracking that is important is what ebay see, not what the seller gives in messages. Open an Ebay NOT RECEIVED CASE first, if that fails and is closed, then try Paypal.

[buyfortys]

Thanks for the info. Yes it is worrying that as far as ebay know, the parcel has already been delivered. I have asked the seller to amend the parcel info with the correct delivery info and tracking number. Do you know if it's easy for a seller to do this? I mostly buy on ebay, so have never had to do this.