Won't give the option to have ebay step in, refund request.

[alexe_220]

Hi,

I recently bought controllers for a seller which never arrived, I've sent messages to the seller initially asking where they were and later (after no response from numerous messages) requested a refund. It's been 11 days since opening the request and have not recieved a message from the seller, however there is no option to ask ebay to step in. On the resolution center page, when I open details on the request I have the option to close the case myself (no refund or item) or to send another messgae to them.

ebay sent me an email asking if it was solved but that takes me to the request details but gives me no way to resolve it.

At the top of the page there is a message saying "Please be patient - you should hear back from the seller soon".

This is the second half of an order which the first half was previously refunded but I was unaware that my first request was only for one of the controllers so I opened this one after realising.

Any help would be appreciated,

Thank you!

[ruby*tuesday]

You can't ask Ebay to Step in because the Seller has provided Tracking to Confirm Delivery. Ebay do not know you only received half the Order. You should have opened a Case for Item Not As Described/Parts Missing. 

[alexe_220]

Thank you for the reply,

However, I received neither parts of the order. The tracking link the seller provided never worked and with my first request (one of the two items) eBay granted me the refund due to insufficient tracking information. The items were set to arrive at the same time and only had one tracking number.

To clarify, I received nothing from a single order of two items; I accidentally only opened a refund request for one of the items not both and wishEd to refund the second missing item. The second request was opened 11 days ago and I have no option to let eBay step in. Sorry for not being clear enough initially.

Thank you