What happens if I send an item to a click and collect store if the item isn't listed as being so?

[jahu-3840]

I work during the day so I'm not at home when the postman delivers.

However, for some reason I notice about half of items on eBay are not adveristed/listed as being click and collect. When you go to pay for the items, the click and collect option is not there.

I am a bit puzzled about why this is the case, as I would have thought the click and collect process is handled and processed through eBay and so isn't any extra cost or burden to the seller. I know on my listings, the click and collect option is there and I didn't do anything, it is just there by default.

I have bid on some items but have just relaised the click and collect option isn't avilable.

I am wondering, what will happen If when I pay, I change the postage address to the click and collect store I normally use and copy/paste the ecp code from one of my previous purchases? In theory, it should work fine as the person behind the counter will just see that the extra package belongs to me as it will have my name on it as well as the same ecp/fm code which I have saved on my phone as proof of purchase.

My only concern is I won't get a notifaction from eBay when my item arrives, so I will have to go in and ask if a package has arrived for me.

[pixiesen2012]

you can't just put the click & collect store address if the seller isn't offering click & collect!

when a sale is made using click & collect a code is issued for each sale and when the item arrives at the store they use the code to generate the notice to the buyer that the item is ready to collect,

any item that arrives without the code is sent straight back to the seller or just disposed of, you can't just go in and ask if they've received a package for you!

[vijorey]

OP must think he is a SPecial case!

[jahu-3840]

I remember there was once a parcel with no ecp/fm code, they put me through to eBay, who asked me to open the package, it was all fine.

[pixiesen2012]

that is because it was sent through the click & collect service, you can't bypass it and just put the address of the shop, that isn't how the system works

[jahu-3840]

@pixiesen2012 Well I've just tried it for one of the items I've won now, let's see what happens...

[jahu-3840]

@vijorey Oh give it up PLEASE, my prices are very reasonable, it's not like i'm selling bottles of hand sanatiser for £30 is it!!

[pixiesen2012]

are you mad?

if you are lucky the people in the store might regognise your name, but they won't be happy, they don't run the click & collect service for nothing, and they won't get paid for your item if it hasn't gone through the correct system.

[jahu-3840]

@pixiesen2012 I think it will be okay as I've sent plenty of items there before and I usually buy something while I'm there so their still making money, it's a win-win for them and for me, that's how I see it anyway.

[jahu-3840]

Well went into the store today, my parcel was estimated to be delivered between Fri 17th and Mon 20th April, collected a couple of parcels (which had codes) and then Lo and behold the woman brought out a parcel with no fm/ecp code! When collected the second parcel she asked for my name she said that it wasn’t right, then she
asked if I bought anything for anyone else, then I remembered I bought some clothes for my girlfriend for her birthday and forgot to change the name back to mine for my own orders! She said it was fine and let me have the parcel with no code on it. So looks like I proved you both WRONG!! Ha ha! 😛

[vijorey]

I can see clearly what you have done...seeing that the shop know you so well, you have not used click and collect, but entered the shops address when going through checkout..you didn’t need a code as you were just collecting your mail...

Your wind up have gone rather flat!!🙁🙁🙁🙁

[vijorey]

I am baffled to think you are puzzled as to why the C&C is not available?

ALL the standalone stores are now CLOSED!,,,,

I am even more confused to think that you would consider copy & paste an address to a store you normally use!

no, you won't get notification from eBay, you will also, loose your money and item....

life is NOT carrying on as normal during LOCKDOWN...

scroll down to eBay announcements to read all about C&C.....

[*vyolla*]

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@jahu-3840 wrote:

I work during the day so I'm not at home when the postman delivers.

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That doesn't matter as all mail is still being delivered and doesn't require a signtaure, the posmtan signs on your behalf.

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@jahu-3840 wrote:

I am wondering, what will happen If when I pay, I change the postage address to the click and collect store I normally use and copy/paste the ecp code from one of my previous purchases? In theory, it should work fine as the person behind the counter will just see that the extra package belongs to me as it will have my name on it as well as the same ecp/fm code which I have saved on my phone as proof of purchase.

My only concern is I won't get a notifaction from eBay when my item arrives, so I will have to go in and ask if a package has arrived for me.

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If you do that you'll lose your item. The store you've selected won't be accepting C&C items or it would show as being available. 

Any code you have relating to a previous purchase relates to that previous purchase. 

[pixiesen2012]

sellers can opt out of click & collect, they don't have to offer it on their listings

and during the current crisis with stand alone click & collect stores closed, a lot of sellers who normally offer it, have removed the option from their listings

[john1297576]

Why anyone would want to offer or use this service particularly at the present time. There were enough problems with it before the virus and the service certainly hasn't improved.

Have you noticed the GREEN box at the top of the page, read it. All latest updates from ebay are there.

[jahu-3840]

I love using click and collect, the staff are always friendly and helpful. I am a very regular customer for click and collect so they know me well. A couple of times, there's been a problem with the codes but they've put me on the phone to eBay and sorted it out.

Yes, I know a lot of the click and collect places are closed but the shop I use is a convenience store so they're still open.

[pixiesen2012]

you are very lucky that your store is still open, a lot of them aren't, so sellers have removed the option, if the item you are buying doesn't have the option you will need to put your own address for delivery