What can I do if a seller is refusing to message me back,

[britfest51]

What should I do if a seller is refusing to message me back to my questions and messages, and is also refusing to let me know what the situation is regarding the late postage, therefore late delivery of my item, I have paid for?

[m25jet]

Although I can understand your frustration at not receiving your item within the timeframe that you were expecting to receive it, it would be worth bearing in mind that given the current situation with regards to the coronavirus pandemic the courier's postal services may well be somewhat stretched at the moment owing to staff either being furloughed or taking time off due to becoming ill and needing to self-isolate, thus placing a greater strain on the remaining staff to get the item to you in time.  Therefore, I'd allow a bit longer than you may otherwise have done under normal circumstances during which to receive your item - say, for example, an extra three working days.

Having said that, however, if you still haven't received the item by the time you reach the date that you've decided upon as your cut-off point for waiting patiently for the item and the seller has still failed to respond to your e-mails then open an Item Not Received dispute in the eBay Resolution Centre.  For the next week it'll be up to you and the seller to try to resolve the matter via the eBay Resolution Centre; however, should this subsequently prove to be impossible to achieve then once the eight days have passed escalate the matter to eBay so that they can step in and make a decision with regards to the case.  eBay tend to side with the buyer in the majority of cases, so if you still haven't received the item by that point then eBay will step in and force a refund, in which case you'll get your money back in full.

[britfest51]

I had had communication in the first instance with the seller, who explained the delay in sending the item, and I fully understood and accepted the situation - I fully apreciated the difficulties their end. The silence began when I asked them to let me know when the item finally was dispatched, and to be given a tracking number so I could keep tarack of the eventual delivery. Yes, I accepted the delay fully, yes I was understanding, yes the information I requested was reasonible - there is no reason for them not to give me this information in the circumstances, or not to answer my questions, considering I was comfortable with the delay.

The seller has made the situation far worse than it eally needed to be, by not giving me the curtesy of even a reply to my later messges.
Considering that the item hadn't arrived in the original timeframe, because the seller hadn't even sent it - I think Iin the circumstances, I have been understanding, patient and considerate - I just needed them to give me the information around the eventual expected delivery timeframe - that's not too much to ask.

[tressygirl]

Nothing you can do if a seller is not communicating,  have they marked the item as dispatched?  Some do not do this,  so do not hold too much notice if this has not been selected. 

Has a reasonable time passed your item's last estimated date for delivery?  What was it.?

Items in general are being delayed because of this covid19 crisis we are all in.

[britfest51]

The situation is that the seller had informed me of a delay in sending, which I accepted, and then I asked to be informed when the item had been sent, and if i could then have the tracking number - it was from then on that the communication fell silent. Yes, the item was late, yes, I accepted and understood the reasons for the delay - I have remainrd understanding while requesting reasonible requests in order I could antispate the eventual delivery - but still received no curtesy in return. There is no need for them to be so awkward, especially when I have been so understanding in the circumstances.

[john1297576]

You can't make a seller communicate. All you can do is as soon as the delivery date has passed, you can open a Not Received Case to get a refund.

It is of course possible that seller is ill or worried about posting and does not know what to do.

[ruby*tuesday]

Just use the EBay Money Back Guarantee is on every Listing Page and open a Case for Item Not Received. Escalate the Case for Ebay to Step in on day 9.

You have 30 days from the last Estimated Delivery Date.