Smashed Yankee Candle

[kaneit5]

I received a large Yankee candle today and it is completely smashed. The packaging was not good, just a very used piece of bubble wrap and a grey mailing bag. I've messaged the seller twice with pictures with no response. What should I do next?

Kane 

[rusticrye]

You don't need to message the seller.  You use the tools that Ebay supplies, and follow the clear instructions.  Pick one of the following:

The Money Back Guarantee (links on every listing, in various other places across the site, and on your order confirmation).

The More Actions dropdown beside the transaction on your Purchase History page.

The Resolution Centre (link at foot of any page).

The Help pages with their integral search links at top and foot of any page)

@kaneit5 

[pixiesen2012]

go to the Resolution Centre and open a not as described case to get your money refunded