Scam seller

[natashhamilto_0]

I ordered a chest of draws back in October. When they arrived I noticed they were faulty so I contacted the seller, they said they'd send a new set of draws. After a month had past and no draws I contacted them and they said they'd send a new set. After 3 months  I asked for a refund, the seller said it would be processed but it's been a month and still I haven't had a refund. I can't leave a review as the time for that has lapsed and I can't get ebay to step in. Any advice would be great TIA

[ruby*tuesday]

The Seller purposefully ran you out of time to use the Ebay Money Back Guarantee. Is 30 days from Delivery. You should have ignored the Seller and opened a Case for Item Not as Described.

You also had 180 days Buyer Protection with PayPal.

[natashhamilto_0]

Thanks for your help

[john1297576]

You should have taken action within 30 days of receipt.The Ebay Money Back Guarantee is only for 30 days, and if you paid by Paypal I doubt they will do anythin as it is Condition on Arrival not months later that matters.

I assume it is a Registered Business Seller, if so you can consult Citizens Advice or Trading Standards.

Replaceents rarely arrive, the seller just plays for time, ALWAYS go for a Not As Described Case to get a Full Refund within 30 days. Seller has to pay for return costs.

[natashhamilto_0]

It was the condition on arrival (item was faulty) and I've raised the issue with PayPal as I'm still in my 180 days