SELLER SAYS REFUND BUT NOT RETURN AND NOW IS STALLING

[devilsownclub]

Ive been buying on ebay since 2000, so im knowledagble on how ebay works...BUT

This is the first time this has happend to me and I cant see how to copy the messages the seller has sent me and report them to ebay.

Seller sent wrong item
I opened a return

(at same time I messaged seller to say their mistake )

seller messaged me to say if they refund money to me, would I accpet item and not return and cancel return

I agreed but said refund the £ to paypal FIRST then I will cancel return.
been 7 days now no sign of refund
Seller keeps saying sorry been busy..
Now they say they lost my paypal detaisl and send again.

I dont want seller getting away with this fraud, but i cant fin where to send copies of the messages seller has sent and their promises.

Any ides please?

[rusticrye · Accepted solution]

The sellers actions indicate that he's clueless rather than a scammer - he seems to be unaware that partial refunds must be made from the PayPal transaction. Sending a PayPal payment to your email addy would be a potential disaster for him!

Ebay can't help you with any alternative arrangements you make with the seller, such as partial refund (which is what seems to have been agreed, as the seller would otherwise simply refund in full through the return request without the need for return, in order to get the selling fee credited back to his Ebay account). The system is fully automated, so you have to follow the return request instructions, which are to escalate the return request to Ebay on the date shown, and Ebay will either auto-supply you with a tracked  postage label at the seller's expense, or auto-refund in full without the need for return. Make sure you do this before the return request times out.

If you failed to open a return request within 30 days of the delivery estimate on the order, there will be no option to escalate the return request to Ebay, ie. Ebay will be unable to help you. You will have to open a case in PayPal if that's how you paid, or with your card provider.

So that you understand fully how Ebay works, read the 30-day Money Back Guarantee. It's on every listing, in various other places across the site, and on your order confirmation.

@devilsownclub 

[devilsownclub · Accepted solution]

Thanks

It seemed strange that they asked for my paypal details again.
I'll send them to the seller and see what goes on from there

Thanks for your quick response appreciated

[m25jet]

You don't state the date that you opened the case, but if you haven't yet run out of time to do so then escalate the case to eBay and get them to force a refund of the money that you paid for the item.  It sounds as though the seller is trying to run you out of time to escalate the case so that he/she doesn't have to refund your money, so it's important that you escalate the case to eBay as soon as possible in order to get a refund.

If the seller has succeeded in running you out of time to escalate the case to eBay then log into your PayPal account and open an Item Not As Described case against the seller there.  Unlike eBay, who only give you thirty days from the latest estimated date of delivery to open a case, PayPal allow buyers a maximum period of one hundred and eighty days from the date of payment during which to open a case against a seller.

Should you have to go down the PayPal route in order to secure a refund then escalate the case to PayPal after two days but before the twenty day cut-off point.  Do not fall for any delaying tactics that the seller may try to use against you in order to run you out of time to escalate the case - if you feel that you are getting nowhere with the seller then just escalate the case to PayPal before the cut-off point for doing so.  If you do that then you should be able to secure a total refund of the money that you paid to the seller for the item.