Returns

[gruf6220]

I sold someone a pair of brand new joggers and they claimed that they had been used and had stains on them and he was going to send them back , I sent him my adress to send them back but it's been over a week and they haven't arrived yet , he's also ignoring my messages , I didn't refund him but when I checked PayPal the money was already missing for some reason, how would I get my money back ? 

[m25jet]

If you haven't already done so by the time you read this response send your buyer an eBay Returns Label via the case, along with a message saying something along the lines of "Please use the prepaid eBay Returns Label to return the item to me and I will refund your money in full as soon as I have received the item."  If you fail to do this eBay may well conclude that you are refusing to communicate with the buyer any further, in which case they'll more than likely force a total refund, tell the buyer not to bother returning the item and you will end up receiving an account-damaging defect.

In the event that you respond to the buyer via the case requesting that he or she returns the item to you using the prepaid eBay Returns Label then should the buyer fail to return the item to you there is a higher chance that eBay would decide the matter in your favour, especially if the eBay Returns Label was never downloaded and used by the time that it expired.  eBay Returns Labels tend to expire about fourteen days from the date of issue.  If the buyer does not return the item to you and eBay close the case in your favour then the buyer will not be able to open another case in the eBay Resolution Centre in relation to this matter.

Finally, if you have not already done so add the buyer's User ID to your Blocked Bidders List.   To locate your Blocked Bidders List click on this link https://offer.ebay.co.uk/ws/ebayISAPI.dll?bidderblocklogin and a big white box will appear on the screen.  Add the buyer's User ID to that white box, click on the Submit button beneath it and from that point onwards the buyer in question will no longer be able to purchase anything else that you advertise for sale on the site.

[ruby*tuesday]

Has your Buyer opened an EBay Returns Case?  Have you generated a Returns Label through the Case?  Your Payment will be on Hold in PayPal. You fully Refund on Return.