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How do I get ebay to step in to get a refund or replacement from a seller? The item never arrived
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03-02-2021 7:00 PM
I ordered an LP from a seller and it never arrived. The seller is refusing to give me a replacement or refund and when I go to the Resolution Centre, I get sent round in circles.
There may be a problem because a request was closed because I waited to see if the parcel came after the Christmas post had unjammed to see it it woud arrive. It hasn't so I contacted the seller again and they are refusing to follow ebay policy.
What can I do?
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03-02-2021
7:12 PM
Only if out of time for an eBay case should you open a 'Not received' case with PayPal now ... escalate the case within 2 to 20 days and continue to completion >
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