03-11-2020 2:54 PM
Hi,
I just took delivery of an expensive item and it has a fault that wasn't mentioned in the auction or in correspodence. It is a Professional Video Monitor CRT screen and unfortunately it has an issue called burn in, where something that was previously displayed on the screen has become burnt into the phosphor. It is well known that this can happen and is something that should be mentioned in the sale.
In correspondence I asked the seller if the tube was in good condition and mentioned that I was tired of buying worn out screens. He reassured me that the screen was in fantastic condition.
As he lives a few hundred miles away and it is a very large, heavy object I paid for a private courier to collect it. This cost me £55.
The seller has a good rep and seems to sell a lot of these so I'm hoping he just never bothered to check for the issue rather than any deception going on.
Can anyone recommend how I should procede? Do I have any grounds to claim the courier fee, or at the least, have the seller pay for the return so that we are both equally out of pocket?
Thanks!
"The seller has a good rep and seems to sell a lot of these"
That sounds like a business seller and you could get trading standards involved - more so if they are a business seller trading as a private seller.