RESOLVING PROBLEMS WHEN YOU CLAIM AGAINST THE GUARANTEE

[dost2814]

I HAVE A SECURITY LIGHT AND ITS STOPPED WORKING DURING GUARANTEE PERIOD.CAN EBAY PRESSURE SELLER TO RESOLVE PROBLEM AS IT NEARLT 12 MONTHS AGO

DAVE

[rusticrye · Accepted solution]

No, Dave, they can't. Ebay's Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which you can see are damaged, faulty, or not as described on receipt.  Items must be returned in the exact condition in which they were received. Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line or which fail while under warranty, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, and proves to be unhelpful, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, there is nothing you can do, I'm afraid.

@dost2814 

[papso22]

Ebay only pressures sellers to deal with faults in the first 30 days after delivery.

[john1297576]

Simple Answer - NO.

Warranties are between you and the seller and are only as good as your ability to enforce them.

If you want a proper warranty buy from a well known name in the High St. or on line.