Please help - likely being conned by a knock off product

[josh-lond]

Bought an item - (funko pop toy) as a christmas present for a family member. Was cheap thought at the time was cheap but was looking for presents so bought. It arrived promptly - stand broken, with poor paintwork chips, competley misprinted basketball lines that werent straight...oh dear. The item did not say shipping from china when bought however the ebayers name is clearly a asian type name (however posting is tim??).

Straight away I thought this is fake and i want my money back. Emailed the seller which he said all fine expect a refund soon. Nothing happened for 2 - 3 days then i emailed again for which he replies in broken english hello, friend i cant refund i have tried this is a paypal issue please contact paypal. Which my paypal is fine and im pretty sure his is too as he is continuing to sell after the 3rd time i thought this is enough i need to go to the resolution center. I have only had to use this 2x in the past and both went fine however now i can see it has been completley automated which is 0 help. 

The only option i have after clicking item arrived not as expected is to refund. A few different points here, i shouldnt have to return fake merchandise, the buyer has previously already stated hed give me a refund without returning, the item was completley broken what does the seller want with a broken knock off. 

However, (please dont sigh) i cannot reven return as i trusted the seller once they said refund no issue and so i proceeded to throw the item and my common sense in the bin. I figured its broke, they havent asked me to reutrn it and so im now fine. 

My only options now are ebay prompting me to return an item i dont have, which is fake, which a seller who is clearly tagging me along (they dont know i dont still have the item, but I DO have pictures of it broken) from what i sent on the original message. I was under the impression i could actually have the case reviewed by someone on ebay as previous so it would be sorted but i think due to my foolish trust  and haste i am going to be conned out of 11 quid. Its not the end of the world but it is a tad annoying as a tenners a tenner. 

Is there anything else i can possibly do to get my money back knowing this is clearly a fake item and that i shouldnt be having to return counterfeit goods anyway. Or do i not have a leg to stand on, the return request ends on 22nd jan. 

Many thanks, 

Josh

[red_magpie]

What a pity you never bothered to read up on eBay'e money back guarantee. There's a link to it in every one of the 150+ listings that you've either bought or sold.

If you haven't yet opened a case through the resolution centre, and if still within the 30 day time limit, do it now.

The seller may be in China, but where did the listing state the item was located? If in the UK (many sellers in China have a UK distribution base) eBay will even require them to send a prepaid return label if they want the item back.

If it was imported direct from China, you will probably have to return it to China at your own expense, if worthwhile.

If you've already opened an ordinary eBay return request, none of the above will apply and you can't change it for a money back guarantee case now. However, you can still file a dispute under Paypal's longer, 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

You may be able to avoid paying the return postage if you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns

[josh-lond]

Thank you for your comment, i did open a case within 30 days, their distribution is in the UK, my main problem is the assumption of the refund hence binning the fake broken product. I am only presented with the option of returning to the prepaid label, which the seller accepted. So now...i suppose just a good old dose of realising what a plonker ive been and chewing the tenner.

I dont think getting into a this is fake is it not is a resourceful route to go down as this is now the only thing i can say.