Partial refund for item - faulty

[lauren_h1800]

** RESOLVED NOW - THANK YOU ** 

I bought a pair of Alpinestar motorcycle gloves from an eBay store, Bikerwear for £49.95. I've never had issues with Alpinestars in the past, but after wearing these gloves for only 2 weeks, the seam by the thumb had split open. 

I wore the same size I've always worn, so I got in touch with the seller as obviously I was disappointed. 

They advised me they would have to send the gloves to Alpinestars themselves to see if they could be repaired. 

Within a couple of days of receiving the gloves, I had a missed call from the seller's office in Birmingham, with an answerphone message about the repair.  They then emailed me they had been advised by Alpinestars that this was accidental damage and they refused to repair.

I was given a partial refund of £25.00. I got back in touch and said I was disappointed with the outcome, but would prefer the gloves back so I could attempt a repair myself.

The seller has refused to send them back, as they have stated 'we will not be sending these back to you. the reason is we gave you a partial refund. We will have to resell these gloves - if you wish you can buy it of us at 50%.'

To me, that sounds like they have had them repaired - why couldn't they have repaired them and sent them back to me? So I don't think it's right that I should be £25 out of pocket now, and with no gloves. 

Can anyone advise me what I shoud do? 

[lauren_h1800]

Thank you for the feedback - my additional comment hadn’t posted so apologies for the missing information. I had opened a case as per eBay guidelines, as I would never attempt to sort an issue myself without going through the proper channels but this has now been resolved as eBay stepped in and provided a full refund.

[m25jet]

Given that you don't have the item to return to the seller for a full refund it's made matters a bit more complilcated, but you should still be able to get a full refund if you persevere.

If eBay have now closed the case you will not be able to open another one.  However, you should stand some chance of getting a refund of the remainder of the balance if you contact PayPal about the matter.  If you still had the gloves I'd advise you to open a PayPal case and escalate it after two days but before twenty days in order to get your money back, but seeing as you don't the best option would be to contact PayPal by phone and explain the situation to them, making sure that you give them the seller's name and the PayPal transaction number.  If you returned the gloves to the seller via a tracked means of postage then give PayPal the tracking number so that they can put a trace on the tracking number and see that the gloves were indeed returned to the seller.

In order to contact PayPal by phone contact them on 0208 080 6500 or 0800 358 9448.  If you phone PayPal about the matter and explain what has gone wrong then they may be able to refund the remainder of the balance that you are owed given that you have returned the gloves to the seller.

[lauren_h1800]

Thanks all, I forgot to mention I had opened a return case at the start of this, and it was still open.

After a few more emails with the seller today, who insisted they will be reselling the gloves, I asked eBay to step in and they provided a full refund and closed the case within 20 minutes, so all resolved.

Thanks for the help!

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